***MUST LIVE IN OR NEAR HUNTINGTON BEACH***
***MUST BE WILLING TO WORK WEEKENDS & HOLIDAYS***
***HOTEL & TRAVEL EXPERIENCE PREFERRED***
Seeking Professional Reservation Agents with Strong Customer Service Background
We have maintained a professional standard in meeting the needs of many executive, corporate, and private travelers in the Orange County & Los Angeles area since 1985, and are currently accepting resumes for professional, customer-service driven Reservations Agents.
Job Summary
The Customer Service Representative will be primarily responsible for assisting clients in making transportation reservations. Duties will also include monitoring company email inbox, website, and text messaging system, assigning drivers to runs and follow up.
General Accountabilities
Responsible for communicating effectively with clients while inputting accurate trip information, while maintaining a friendly demeanor.
Maintain open communications with supervisor, ensuring timely and accurate reporting on the status of problems, concerns, etc.
Consistently checking / scanning the system, ensuring error free reservations as well as complete knowledge of all reservations processes and correct pricing
Communicate with drivers regarding any details that are pertinent to the successful completion of transfers, i.e. notes in reservations should be read on a consistent basis to ensure awareness of client requests/needs and ensure drivers are made aware and follow through.
Complete any/all other duties assigned to ensure smooth operations throughout the company.
Maintain confidentiality of employee, corporate, and customer records and information.
Maintain work area in a clean and safe manner.
Must be able to work weekends and holidays in a 24/7 environment
Must be able to sit for long periods of time.
Monitor flights and update drivers to any changes
Job Qualifications
High school diploma or equivalent education & 1-2 years related job experience preferred
Must be able to think and act clearly and calmly under all circumstances.
Must possess basic math, computer, people, and leadership skills.
Skills:
Ability to actively engage in conversations with clients
Attention to detail
Meets challenges resourcefully
Exhibits patience and persistence in the face of obstacles
Seeks further education and technical training
Responds well to questions
Gathers and analyzes data skillfully
Adapts very well to change and inconsistency in the workplace
There is currently one office-based schedule available:
Saturday through Tuesday 3:00PM to 11:00PM
Additional shifts may come available as needed and shift coverage will be needed from time to time. Must be available to train during the week.
Pay commensurate with experience and will increase with growth in this position.
CURRENT PAY SCALE: $11 during training (1-2 weeks) then $13/hr - pay to grow with responsibilities.
BENEFITS:
5 PTO days per year after 1 year of service
3 Sick days after 90 day probation period
Medical Insurance
Casual work environment
www.conciergelimo.com