The Alloy a Double Tree by Hilton Hotel is hiring a Full time Operations Supervisor!

We are seeking an OPERATIONS SUPERVISOR to join our HOTEL team! Hourly rate for the position is $21.00 per hour 

Summary:

As an Operations Supervisor you must:

Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies.
Take reservation requests efficiently.
Answer phones in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer FOM and AGM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Offer and properly handle requests for wake up calls.
Know how to clean guestrooms to standards.
Maintain an organized and clean back office area at all times.
Open and close shift, make cash drops.
Ensure all credit cards, cash and change funds are balanced throughout each shift.
Inform management of any guests or systems related complaints or problems.
Communicate with incoming staff and management by logging pertinent information in the pass on log.
Keep maintenance informed of all maintenance needs.
Pass on guest lost and found inquiries to management or Executive Housekeeping Manager.
Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.
Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies
Must be able to cover any call-off shift as per proper chain of command.
Perform other duties as assigned by management, of which associate is capable.
Maintains room quality based on hotel, and Franchise objectives.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the
housekeeping department.
Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.
Helps ensure deep cleaning schedule is being held to standards.
Inspects all guests rooms cleaned by room attendants on Room care manager’s days off.
Helps develop an inspection program for all-public areas and guestrooms to ensure that proper maintenance and
standards are achieved and sustained.
Ensures final inspection of al housekeeping-related work.
Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.
Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity.
Reviews guest comment cards and complaint letters and takes action.
Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and
reports.
Ensures compliance with key control procedures as they relate to the Housekeeping department.
Ensures that any and all storage areas are kept secure at all times.
Maintains first aid kit supplies for use by employees within the Housekeeping department.
Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure
the success of the hotel’s preventative maintenance program.
Ensures all housekeeping and laundry equipment is maintained in working order.
Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
Performs housekeeping, laundry, and/or house person functions whenever necessary.
Communicates regularly with the Rooms Care Manager as to all housekeeping and/or related activities.
Communicates and ensures follow-through on guest requests and/or complaints.
Completes daily housekeeping paperwork in a timely manner.
Assists the Rooms Care Manager and other department managers in the solution of guest-related improvements as
they pertain to the housekeeping department.
Communicates with the other department heads to provide the necessary information flow for the smooth
operation of the hotel.
Communicates the discrepancies in room status, and ensures that corrective action is taken.
Complies and reports accurate room status to Front Desk.
Reports immediately any and all unusual activity, behavior, and appearances to the General Manager.
Assures complete communication within departments for all staff members.
Assists Management with any and all internal investigations.
Provides modified work duty for all employees recovering from work related injuries.
Report all accidents and incidents to management immediately.
Completely direct the operational efforts and strategies of all F&B outlets.
Supervises the restaurant, lounge, and Residence Inn F&B operation; and to provide supervisory guidance, aid and
counsel for all kitchen and restaurant associates.
Assist in the following; writing schedules, evaluating Associates, and direction of all personnel.
Writes and presents disciplinary action as needed.
Provides associates with the tools and equipment they need to do their jobs.
Takes immediate action on problems that are encountered in the bar, Residence Inn, or Restaurant. New! -We are hiring an Operations Supervisor! Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies.
Take reservation requests efficiently.
Answer phones in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer FOM and AGM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Offer and properly handle requests for wake up calls.
Know how to clean guestrooms to standards.
Maintain an organized and clean back office area at all times.
Open and close shift, make cash drops.
Ensure all credit cards, cash and change funds are balanced throughout each shift.
Inform management of any guests or systems related complaints or problems.
Communicate with incoming staff and management by logging pertinent information in the pass on log.
Keep maintenance informed of all maintenance needs.
Pass on guest lost and found inquiries to management or Executive Housekeeping Manager.
Must wear

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk and Food & Beverage means you are at the hub of the hotel with the most interaction with our guests as the Operations supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. 

Responsibilities:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handles special requests.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.