About Conduent:

Job Description:

Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Customer Service Representatives. This is a great opportunity to learn about Medicaid member support!

Summary:

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries, and documents calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.

• Hourly rate $16/hour.
• Substantial call center and customer service training.
• Health and wellness benefits
• Great work environment with career growth.

• Verify documentation and images.
• Attend scheduled staff meetings.
• Complete required assigned training.
• Track daily tasks for quality review.

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

• One year of medical insurance or medical office experience, preferred
• Call center or professional office experience, preferred
• Computer system experience with data entry and database documentation knowledge.

• Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.
• Must be at least 18 years of age with a high school diploma or GED.
• Must pass a criminal background check
• Business attire is required for all in-person interviews & job fairs.
• Must provide a resume demonstrating continuous employment/work history.

Closing: