1 Onsite- Call center agent E. Lansing, Mi Job in East Lansing, MI
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Onsite- Call center agent E. Lansing, Mi
$39k-49k (estimate)
Full Time | Commercial Real Estate Brokerage & Management
3 Weeks Ago
Conduent is Hiring an Onsite- Call center agent E. Lansing, Mi Near East Lansing, MI
Job Track Description: Full-time, onsite (E.Lansing, MI) $18/HR Benefits, Background, fingerprinting, High school diploma is required. 2 years experience in call center and customer service.
- Performs business support or technical work, using data organizing and coordination skills.
- Inbound and outbound calls.
- Use multiple computerized systems and multi-tasking.
- Inform callers about services available for resolutions promptly.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
- Expands skills within an analytical or operational process.
- High school diploma, must be 18 years of age.
- undergo a Background and fingerprinting.
- 2- years experience in call center and customer service.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
- Has developed skillset in a range of processes, procedures, and systems.
- Supports the achievement of company goals by integrating teams for the best outcome.
- Impacts a team through the quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
- Has no supervisory responsibilities.
- Manages own workload.
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Exchanges information and ideas effectively.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Commercial Real Estate Brokerage & Management
SALARY
$39k-49k (estimate)
POST DATE
06/08/2024
EXPIRATION DATE
08/03/2024
WEBSITE
conduent.com
HEADQUARTERS
KENSINGTON, CA
SIZE
>50,000
FOUNDED
2017
TYPE
Public
CEO
JENNIFER M SIEGEL
REVENUE
$3B - $5B
INDUSTRY
Commercial Real Estate Brokerage & Management
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About Conduent
Conduent is a provider of Business Process Services to government, healthcare, energy, automotive, aerospace and defense sectors.
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