1 IT Helpdesk Consultant (Lake Mary, FL) Job in Lake, FL
Conexess Group is Hiring an IT Helpdesk Consultant (Lake Mary, FL) Near Lake, FL
- Provides tier 2 in-person and remote PC hardware and software deployment and support. Provides asset management and tracking of hardware and software. Windows OS is a must!
- Assists infrastructure teams where local hands on activities are required.
- Provides Mobile Device deployment and support; activities include customer guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
- Promotes ITS services, engage customers to understand business needs and maintains ownership for problem resolution. May deliver monthly technology updates to enhance the customer relationship.
- Provides one on one and group training for peers and customers. This may include trainings on new employee orientation, new technologies, hardware/software and process changes. Participates in certification and impromptu training to learn new technologies that are applied within the client environment.
- Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service tickets. Adheres to policy and service level targets through accurate recording of service activities, asset transactions, data retention and PC compliance activities. Performs password resets and workstation management in Active Directory
- Responsible for executing the technical aspects of security, risk and compliance activities, which may include backup compliance, antivirus & malware protection, device encryption, mobile device management enrollment and status reporting.
- Execute data retention and archival activities that include, but not limited to media collection, preservation, and destruction. Works directly with the Cybersecurity, eDiscovery and the Office of General Council in response to matters of litigation.
- Supports and provides training for Audio/Video Conference equipment throughout the office. This may include various projection equipment, television/cable systems and support of video conference systems.
- Performs equipment recycling of technology equipment and processing of warranty replacements.
- Performs other job-related duties as assigned.
Job Summary
Full Time
Business Services
$49k-61k (estimate)
06/20/2024
07/18/2024
conexess.com
NASHVILLE, TN
200 - 500
2009
ERIC ADAMS
$5M - $10M
Business Services
Related Companies
About Conexess Group
Conexess is a national provider of career opportunities for skilled and hardworking professionals. With over 80 combined years of experience, we consistently attract top professionals by treating candidates with the utmost respect and professionalism, serving as a career counselor and continually updating consultants on new opportunities. Our knowledge of the marketplace and IT industry has allowed us to build deep and trusting relationships with leading businesses nationwide. At Conexess Group, our culture and values reflect our company's innovative approach toward attracting and retaining th...e most talented experts and producing consistent results for our Fortune 500 and mid-cap clients. Known for our technology leadership and our entrepreneurial passion, our firm has been delivering value to our clients by providing solutions to their most complex talent challenges. Specialties: Conexess specializes in Contract, Temp-to-Perm, Direct Placements & Project Related Engagements
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