1 Social Media Customer Engagement Specialist - REMOTE Job in Detroit, MI
Conexess Group is Hiring a Remote Social Media Customer Engagement Specialist - REMOTE
General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.
Major Job Duties And Responsibilities
- Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
- Create and manage cases for customers needing more complex assistance.
- Manage existing case load, complete follow-up tasks and achieve operational metrics.
- Adhere to standard work processes and contribute to efficiencies and improvements when possible.
- Proactively identify sales leads and educate in-market customers on product functionality and services.
- Effectively and accurately document customer interaction
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
- Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
- Provide exceptional customer-centric service to all internal and external customers.
- Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
- Utilize correct tools to efficiently manage concurrent activities.
- 1 ( ) year experience in customer service related profession
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication skills
- Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)
- 1 ( ) year experience in customer service related profession
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication skills
Job Summary
Full Time
Business Services
$71k-89k (estimate)
06/03/2024
08/08/2024
conexess.com
NASHVILLE, TN
200 - 500
2009
ERIC ADAMS
$5M - $10M
Business Services
Related Companies
About Conexess Group
Conexess is a national provider of career opportunities for skilled and hardworking professionals. With over 80 combined years of experience, we consistently attract top professionals by treating candidates with the utmost respect and professionalism, serving as a career counselor and continually updating consultants on new opportunities. Our knowledge of the marketplace and IT industry has allowed us to build deep and trusting relationships with leading businesses nationwide. At Conexess Group, our culture and values reflect our company's innovative approach toward attracting and retaining th...e most talented experts and producing consistent results for our Fortune 500 and mid-cap clients. Known for our technology leadership and our entrepreneurial passion, our firm has been delivering value to our clients by providing solutions to their most complex talent challenges. Specialties: Conexess specializes in Contract, Temp-to-Perm, Direct Placements & Project Related Engagements
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