25 Technical Support Call Center Manager Jobs in Kansas, MO
SORT BY
C
C
U
P
F
F
F
S
s
L
I
I
P
F
J
C
C
P
A
S
S
T
A
E
A
Conexon is Hiring a Technical Support Call Center Manager Near Kansas, MO
Apply
DescriptionCompany Overview:Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life.
Job SummaryConexon is looking for an experienced Call Center Manager to lead our technical support center. This pivotal role focuses on delivering exceptional customer support, managing technical service quality, and improving operational efficiencies. The ideal candidate will be adept at monitoring and managing KPIs, fostering a high-performance culture, and ensuring our technical support meets the highest standards.
RequirementsKey Responsibilities:
DescriptionCompany Overview:Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life.
Job SummaryConexon is looking for an experienced Call Center Manager to lead our technical support center. This pivotal role focuses on delivering exceptional customer support, managing technical service quality, and improving operational efficiencies. The ideal candidate will be adept at monitoring and managing KPIs, fostering a high-performance culture, and ensuring our technical support meets the highest standards.
RequirementsKey Responsibilities:
- Manage and oversee the daily operations of the call center, ensuring timely resolution of customer inquiries and customer satisfaction
- Train and lead a team of technical support specialists, promoting a culture of excellence, accountability, and continuous improvement.
- Develop and monitor key performance indicators (KPIs) such as call response times, resolution rates, customer satisfaction scores, and agent productivity to assess effectiveness and identify areas for improvement.
- Implement strategies to enhance the quality of customer service and technical support while managing the scalability of operations.
- Collaborate with other departments to integrate customer service with broader company objectives.
- Analyze trends in customer inquiries and system issues to proactively address potential service challenges.
- Handle escalated customer issues, providing solutions that are both effective and efficient.
- Minimum of 5 years of experience in call center management, preferably in a technical support environment.
- Proven track record in leading a technical support team and improving service delivery.
- Strong understanding of call center technology and telecommunication systems.
- Expertise in analyzing call center KPIs and leveraging data to drive decision-making.
- Experience with CRM software and support ticketing systems.
- Ability to work independently and make decisions under pressure in a fast-paced, dynamic environment.
Job Summary
JOB TYPE
Full Time
SALARY
$71k-92k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
07/20/2024
WEBSITE
conexon.us
HEADQUARTERS
Kansas City, MO
SIZE
50 - 100
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
