10 Inbound Customer Service Representative Jobs in Lathrop, CA
Conexwest is Hiring an Inbound Customer Service Representative Near Lathrop, CA
We are looking for an Inbound Customer Service Representative to manage client communications and provide high quality customer service for our clients. As an Inbound Customer Representative, you will communicate with our customers via email and inbound or outbound calls including sales inquiries, providing order updates, and client customer service.
Ideal candidates will be able to demonstrate excellent communication/customer service skills, knowledge of CRM software, and the ability to manage multiple tasks at once.
Responsibilities:
- Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers who are calling to receive quotes.
- Understand customer's needs for sales inquiries and direct them to the relevant sales department.
- Communicate within various departments on client communication and needs.
- Provide updates and delivery status on invoices.
- Handle customer problems by creating a case and directing to the relevant department.
- Ability to handle accounting tasks such as updating payment information or closing invoices.
- Manage dispatch scheduling matters such as updates, pick ups and dispatch schedule changes.
- High School Diploma or equivalent.
- At least 2 years of experience providing customer service or sales.
- Effective oral and written communications skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly manner.
- Good customer service skills; must be passionate about delivering quality service and making a difference in the customer experience.
- Ability to listen attentively, solve problems creatively, and create win-win situations with internal and external customers.
- Proficiency in Excel, CRM, and other software programs.
- Health insurance
- Dental insurance
- Vision insurance
- Accrued paid time off
- Paid sick leave
- 6 paid company holidays
Job Summary
Full Time
$34k-44k (estimate)
07/01/2024
07/19/2024
conexwest.com
Oakland, CA
<25
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The following is the career advancement route for Inbound Customer Service Representative positions, which can be used as a reference in future career path planning. As an Inbound Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Inbound Customer Service Representative. You can explore the career advancement for an Inbound Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming an Inbound Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Inbound Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Inbound Customer Service Representative job description and responsibilities
Maintain accuracy of all data and verify same for all customer services.
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Maintain knowledge on all customer requirements and provide appropriate solutions.
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Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe.
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Assisting a customer who received a defective product.
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Assist customers with eligibility criteria, legislation requirements and entitlements for government payments and services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Inbound Customer Service Representative jobs
This position requires previous customer service experience.
03/10/2022: Omaha, NE
They are essential to ensure overall customer satisfaction.
03/16/2022: Monroe, LA
Maintaining a consistent standard of service at all times can prove costly.
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Proven customer support experience or experience as a Client Service Representative.
02/24/2022: Cedar Falls, IA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Step 3: View the best colleges and universities for Inbound Customer Service Representative.
