POSITION TITLE: General Manager

General Manager Duties and Responsibilities:

• Trains, develops and motivates staff to meet and exceed established budget goals and strategic objectives.
• Executes business plans designed to maximize customer satisfaction, profitability, and market share.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Forecast, Operating Budget, Marketing & Sales Plan and Capital Budget. This includes a strong understanding of P&L statements and the ability to react with impactful strategies.
• Works closely with Sales, Marketing and the Rooms teams to develop revenue generating strategies for the hotel. Ensures sales and marketing strategy is aligned with hotel strategy and is effectively executed against established goals.
• Oversee the hotel’s revenue management strategy. This includes forecasting, conducting variance analysis and making recommendations to improve business performance on a daily, weekly and monthly basis.*_
• Overseas and directs Food and Beverage teams to execute against established goals to include revenue generation and expense control. Assumes role of hotel Ambassador in establishing and maintaining influential local business relationships for the purposes of supporting the Sales effort in generating hotel leads for Food and Beverage events._*
• Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction. Analyzes business information to proactively address changing market conditions. Uses business information to identify indicators of product and service successes and opportunities for improvement.
• Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share.
• Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management. Create a culture of staff inclusion, integrity and a sense of pride in ownership through earned empowerment amongst all staff.
• Provide direction for all day-to-day operations of the hotel.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides and supports service behaviours that are above and beyond for customer satisfaction and retention.
• Interacts with guests to obtain feedback and influence repeat patronage.
• The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
• Ensures hotel is in compliance with local and federal laws as well as brand product and service standards
• Performs additional duties as requested by the hotel management company.

Job Type: Full-time

Pay: $95,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person