Job Title: Assistant Operations Manager

Reports to: Operations Manager

Location: West Chester, PA

Disclaimer: We, G&E Partners, are hiring for our client, an innovative medical device company specialized in spine technology.

DESCRIPTION

Solely responsible for surgical set accounting, coordination, configuration, and forecasting. Ensure that all operational aspects of the business are handled and controlled with minimal input from executive management. Evaluates, documents, and fulfills customer equipment request. This individual also ensures each surgical set is returned and reprocessed in a timely manner. Coordinating surgical set movement according to scheduled surgical cases is a key responsibility of the ASSISTANT OPERATIONS MANAGER – in particular, verifying all necessary equipment is onsite and properly configured to the surgeon preferences. Supervises logistics team, coaching, resolving issues and serving as a link between subordinates and upper management. This individual is also responsible for surgical set inventory management, along with quarterly audits of loaned and consigned equipment.

CONFIDENTIALITY

This position requires strict confidentiality. The ASSISTANT OPERATIONS MANAGER will be privy to sensitive Company records, as well as the Executive Management’s personal, private information. Information in these areas will not be discussed with anyone inside or outside the company and active NDA and Non Competition agreement is a condition of employment.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will assist in the responsibilities and duties below:

• Support for surgeries covered by sales reps including but not limited to coverage and schedule confirmation, set movement and check in confirmation, emergency support during cases, and appropriate Global Shop (GSS) updates as needed.
• Maintain the highest levels of cleanliness and organization of the inventory and shipping areas. All finished goods, implants, and instruments must be properly stored, labeled and uploaded into GSS with accurate counts of all locations in real – time basis.
• Manage the logistical aspects of product life cycles, including coordination or provisioning of samples, and the minimization of obsolescence.
• Ensuring that all surgical operations are fully equipped with necessary equipment to accommodate the scope of the surgical case(s) including surgeon preferences when possible.
• Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
• Develop an understanding of customers' needs, and take actions to ensure that such needs are met to avoid back orders and disruption to customers.
• Assess and address customer complaints in a timely manner.
• 24/7 availability by phone mandatory to answer any set movement or “build” questions.
• 24/7 availability to address any in-surgery questions.
• Supervise and correct sales order entries and shipments.
• Daily and direct communication with customers and sales reps regarding any shortages and options. Communicate same with Purchasing.
• Correct any scrub discrepancies with sales reps, hospital purchasing, and sterile processing department managers.
• Improve inventory management processes.
• Stay informed of logistics technology advances, and applying appropriate technology in order to improve logistics processes. Must understand GSS transactions fully.
• Coordinate with other departments to develop and improve current SOP’s to increase efficiency and organize workflow.
• Ensure 100% of loaned material is audited upon return and resolve any discrepancy with customers.

SUPERVISORY RESPONSIBILITIES

This position will be responsible for mentoring and supervising all staff members of the operations team.

QUALIFICATIONS

• Education and/or Experience

• Five (5) years of work experience in a medical manufacturing/sales environment with at least two (2) years in purchasing or a Bachelor’s degree in business administration or biology with a focus in project management and at least 2 years of related work experience.
• Must possess excellent customer service skills and attention to project detail.
• Knowledge of MS Office and Project Management software is required.
• Familiar with inventory management best practices.
• Proficiency with ERP/MRP functions (i.e. Global Shop).
• Open minded attitude toward performing a variety of tasks to assist with the day-to-day functionality of the company, the Executive Staff and CEO.
• Experience in medical devices, logistics, labeling and shipping a plus.
• The ability to ‘cover cases’ and provide support to surgeons after training.

• Language Skills

Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine correspondence. Ability to speak effectively before groups of customers or employees of the organization.

• Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Computer Skills

To perform this job successfully, an individual should have high proficiency in Microsoft Office suite. The individual must also be able to make technical presentations internally and to customers.

• Reasoning Ability

Troubleshooting skills a must. The ability to clearly identify a problem and to work through the steps for fixing it is imperative. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Physical Demands

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk and hear. The employee is occasionally required to walk and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

• Work Environment

The noise level in the work environment is usually moderate.

We look forward to reviewing your application!