Reports to: Operations Supervisor & Director of Truckload Operations

Location: Little Rock, AR

Department: Operations

Job Type: Full-Time/Hourly (Non-Exempt)

Salary Range: $22.00 - $26.00/hour (based on experience)

Position Hours: Monday through Friday 8:00 AM to 5:00 PM. Overtime when required.

Job Overview:

The Customer Service Representative provides an exceptional level of service to our current and prospective customers. This position acts as a liaison for general coordination of loads between U.S. offices for specific assigned customers.

This is a 100% on-site (non-remote) position in Little Rock, AR.

Limited travel may occasionally be necessary for this position.

Essential Functions:

· Complies with all procedures outlined in Company’s Policy Manuals, Department Standard Operating Procedures, FMCSA Regulations, DOT, and OSHA requirements.

· Creates orders in AS400.

· Accepts EDI orders.

· Understands rate agreements.

· Tracks shipments with daily update statuses as requested by customers via email.

· Negotiates rates and coordination of shipments.

· Maintains updated weekly reports to customers.

· Answers calls and emails in a timely manner.

· Communicates with customers of any load or seal discrepancies.

· Coordinates delivery and shipping appointments and rescheduling of loads.

· Provides support to customers as needed.

· Other duties as assigned by management.

Requirements:

· Working safely is a top Company business objective. Each employee must comply with the safety policies and rules established by the Company or by federal, state, and local occupational health and safety laws.

· Regular and reliable physical attendance.

· Exemplary communication skills to maintain effective working relationships with all levels of the organization, as well as external vendors, and other business contacts.

· Proficiently able to exchange information both verbally and in writing.

· Ability to read materials and identify relevant details, judge accuracy, and appropriateness.

· Demonstrates and promotes a spirit of cooperation and teamwork throughout the company.

· Continually looks for ways to improve Company processes.

· Effectively assists and serves our employees.

· Continually strives to improve personal performance.

· Takes an active role in seeking training or other opportunities for growth and development.

· Maintains and protects confidential personnel and/or corporate information.

· Refrains from gossiping or other unprofessional conduct.

· Possesses excellent problem-solving skills; ability to easily analyze, observe, and prioritize.

· Excellent attention to detail.

· Capability to switch between multiple tasks in a high-volume, fast-paced environment.

· Completes daily tasks and projects unassisted or with minimal supervision.

· May be required to occasionally lift up to 20 pounds.

· Works in accordance with Federal, State, and Local requirements.

· Constantly works vigilantly and safely.

· Effectively operates standard office equipment e.g., computer (software programs and email), telephone systems, calculators, and copiers.

· Proficiently utilizes computer skills with Microsoft Office, Word, and Excel.

· Must be able to quickly learn and comprehend new software that may be used daily.

Qualifications

· High School Graduate or General Education Degree (GED) required.

· One year of previous experience in transportation is preferred but not required.

· Experience with AS400 is preferred but not required.

· Customer Service experience is preferred but not required.

· Must be detail oriented.

· Must have knowledge of Microsoft Excel.

· Must be able and willing to work with and develop a strong relationship with customers.

Benefits:

· Competitive pay.

· Company pays a portion of the employee’s health insurance.

· Company offers additional Voluntary Benefits including dental, vision, short-term disability, critical illness, cancer, accident, and life insurance.

· Six (6) paid holidays per year.

· Accrued PTO (Paid Time Off) after the first full month of employment.

· 401(k) retirement plan with a Company match.

· Employee Assistance Program (EAP).

The information contained in this Job Description is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The duties and responsibilities in this Job Description may be subject to change at any time due to reasonable accommodation or other reasons.

Company is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, genetic information, or any other characteristic or factor protected by applicable law.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Transportation: 1 year (Preferred)
• AS400: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person