Job Overview:

The Director of Operations is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal.

Education/Experience:

• Minimum 5 years’ leadership experience
• Capable of financial acumen desired
• Proven experience with customer driven roles
• Excellent interpersonal and verbal communication skills
• Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written
• Must be a team-oriented professional who can handle multiple projects in a fast-paced environment
• A demonstrated ability to lead, train, mentor, and implement be practices amongst reports
• Proficient in MS Office Suite required

Principle Responsibilities:

• Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources
• Establish and implement safety programs in line with company values and programs
• Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets
• Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
• Management of both internal and external property and systems installations and repairs including systems and landscaping
• Provide support and direction sales and sales support team
• Collaborate with leadership to implement new or improve existing processes
• Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies
• Measure and analyze employee performance and operational metrics
• Provide mentoring and guidance to employees
• Establish a work environment conducive to maintaining good employee morale