Director of Professional Services Operations

About the Company

Renowned provider of high-quality software services

Industry
Information Technology and Services

Type
Privately Held

About the Role

The Company is in need of a Director of Professional Services Operations to lead the implementation of various business solutions. This pivotal role is focused on nurturing strong customer relationships and ensuring the successful delivery of high-value services. The successful candidate will be responsible for directing and mentoring service delivery teams, overseeing project management, and maintaining high levels of customer satisfaction and profitability. Key requirements include a Bachelor’s degree in business or a related field, extensive experience in people management within the services industry, and a strong background in leadership, particularly in a professional services or consulting environment. The ideal candidate for the Director of Professional Services Operations position at the company will have a proven track record in leading service delivery teams, ensuring quality and compliance with service standards, and enhancing operational processes for efficient service operations. The role also demands a leader with robust business insight, experience in SMB environments, and the ability to manage departmental budgets effectively. Skills required include the ability to communicate complex information effectively, exceptional organizational skills, attention to detail, and a strong work ethic. While an advanced degree is preferred, the role necessitates a willingness to travel for both employee and client engagements.

Travel Percent
25%

Functions

• Operations
• General Management