Our team out of Wyoming is looking to add another Document Analyst to the team. Do you enjoy knowing what you are going to be doing everyday you show up to work? You enjoy making repetitive tasks, fun and enjoyable? Then this is the job for you! We are seeking self-motivated and self-starters who can also demonstrate patience and adaptability. This is a full-time, Monday-Friday role, working in the office alongside an awesome set of teammates.

In this fast-paced position, excellent organizational skills and attention to detail are essential. We believe in hiring good people and giving them the autonomy they need to succeed. We are looking for individuals who approach their work as if it were their own business. We trust our team members to make decisions, solve problems, and interact with our clients in a genuine and personable manner.

This position is coded as "Office Only" which requires daily in office attendance.

Please note our location is in Sheridan and how that would impact your commute.

Responsibilities:

• Prioritize, process, open, sort, scan, and track inbound mail and Service of Process. Process, ship, and track outbound mail.
• Retrieve and upload required or missing client account information or documentation into company software.
• Keep client files up to date by consistently recording client interactions and documentation.
• Manage and submit state filings within set timelines.
• Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed.
• Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services.
• Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services.
• Hit position metrics for mail processing, filings, and client support with no/minimal errors.
• As part of a small office team, identify and drive process improvements and support teammates and office as needed with a variety of daily tasks from opening/closing the building to ordering supplies.

Requirements:

• Strong attention to detail, we hope your resume reflects this and is organized
• Self motivated and quick learner
• Strong customer service skills, clear and concise communicator
• Strong computer skills and comfortable conducting online research and troubleshooting issues
• Eager and interested in learning more about our business and solving client problems
• Collaborative & coachable
• Available to work in office daily, Monday - Friday

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Upon a job offer, a background check will be required. Are you comfortable submitting to a background check?
• We aren't looking for someone who wants just ANY job. Why do you want THIS job?
• This is a full time, in office position. Do you have reliable transportation that will allow you to report to work at our Sheridan office?

Work Location: In person