Head of Customer Service

About the Company

Globally-recognized manufacturer of audio solutions

Industry
Music

Type
Privately Held

About the Role

The Company is seeking a Head of Customer Service with a strong background in audio and electronics to lead and manage the customer service department for the Americas. The successful candidate will be responsible for all aspects of customer support, including product fault-finding, repair, and maintenance. This role involves not only delivering day-to-day customer support but also developing and evolving service procedures, policies, and standards. The Head of Customer Service will be expected to stay informed of industry developments, adopt best practices, and ensure the business continues to elevate its service standards for both internal and external clients.The Head of Customer Service at the company should be an experienced product engineer or technician with a keen interest in technical customer support. A background in sound or audio application engineering is highly desirable. The role demands a confident communicator with a sense of urgency and motivation to respond to customer requirements. The candidate should be adept at resolving issues both in-house and operationally, and be committed to enhancing the overall customer service experience. This is an opportunity for a professional looking to further their technical and management career with a leading global manufacturer in the audio and entertainment technology sector.

Team Size
3

Travel Percent
Less than 10%

Functions

• Sales/Revenue
• Account Management/Optimization