Job Description CPA - Statewide Procurement Systems Support Specialist (REOPENED) ( 00020027 ) **Organization**

: COMPTROLLER OF PUBLIC ACCOUNTS **Primary Location**

: Texas-Austin **Work Locations**

: Central Services Building 1711 San Jacinto Blvd Austin 78701-1416 **Description**

**Join our Statewide Procuremnt team to provide technical support by managing, maintaining, and troubleshooting our procurment systems.**

****APPLICANTS WHO PREVIOUSLY APPLIED DO NOT NEED TO REAPPLY. YOUR APPLICATION IS STILL BEING CONSIDERED.****

**APPLICATIONS MAY BE FILED ONLINE AT:**

**APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:**

**PLEASE NOTE:**

All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

**DIVISION:**

Statewide Procurement

https://comptroller.texas.gov/purchasing/

**WORK HOURS:**

8 a.m. 5 p.m. Monday through Friday, 40 hours a week with occasional evening, weekend and holiday hours. Hours may change based on business needs and may vary in accordance with division policies for Work Alternative Schedules (WALT).

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

* Provides customer support and technical assistance to statewide customers regarding the TxSmartBuy (TSB) online procurement system, provides TSB helpline training as necessary on system usage, assists in testing system changes and/or upgrades, troubleshoots customer errors on the TSB system; monitors TSB system helpline..

* Serves as the primary contact for uploading bidder/proposal data into the statewide purchasing system; monitors and maintains Open Market and E-bids in-box; provides assistance with item maintenance within the TSB system for TCI and WorkQuest; creates and maintains bidder response data and emails to shared drive folders..

* Interacts with the statewide purchasing team and the division mail room to ensure receipt of RFP response documents is recorded appropriately; monitors SPD mail and bidder drop-box.

* May assist in the development of policy and procedure manuals.

* Perform other related duties as assigned.

**Qualifications**

**EDUCATION:**

Graduation from an accredited high school or successful completion of the General Education Development test (GED).

**PREFERRED EDUCATION:**

Graduation from an accredited college or university with a bachelors degree.

**EXPERIENCE:**

* Three years of experience providing customer service, technical and administrative support.

* Experience performing data entry in a fast-paced, high-workload environment.

**PREFERRED EXPERIENCE:**

* Experience providing an administrative and technical support role in the public sector including institutions of Texas higher education.

* Experience providing customer service and administrative support in a large-scale, high-volume data entry, purchasing, or contract administration environment.

**LICENSES/CERTIFICATIONS:**

Must obtain certification as a Certified Texas Contract Developer (CTCD) within 6 months of employment.

**PHYSICAL REQUIREMENTS:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to drive a truck or delivery van. Must be able to navigate uneven terrain and at various heights using ladders and lifts. Must be able to work outdoors and in various weather conditions. May involve moving up to 40 pounds of office materials, mail, or equipment. This position requires the ability to bend, stoop, kneel, lift and stand for prolonged periods of time. The job requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions.

**KNOWLEDGE SKILLS AND ABILITIES:

KNOWLEDGE:**

* Basic Texas Public Purchasing laws and statutes, policies, and procedures as published in the Texas Contract Management Guide and the Texas Procurement Manual.

* Office practices and administrative procedures.

**SKILLS:**

* Conducting market research or surveys to capture spend data for strategic sourcing analysis.

* Data entry, or extracting information from, databases and spreadsheets.

* Maintaining records and files and in preparing written correspondence, reports, and documents.

* Record keeping, records management, and accurate data entry into relational databases or spreadsheets.

* Writing, editing, and report writing techniques.

* Effectively conveying information and encouraging an exchange of ideas. (Communication)

* Identifying, defining, and solving problems. (Problem Solving)

**ABILITIES:**

* Demonstrate effective facilitation skills while assisting customers and stakeholders.

* Explain rules, regulations, policies, and procedures.

* Proofread and review documents for clarity and consistency.

* Protect sensitive and confidential information.

* Use a PC or laptop and standard business productivity software such as Microsoft Word, Outlook, Excel and PowerPoint.

* Work with others to achieve a common goal. (Teamwork)

* Adjust to changing workplace demands. (Adaptability)

* Meet the needs and expectations of internal and external customers. (Customer Service)

* Effectively demonstrate skill and ability to perform the specific job duties and tasks as defined by a job description. (Technical Competence)

* Be dependable, meet deadlines and produce high-quality work (Workload Management/Productivity)

**VETERANS:**

In order to receive veterans preference a copy of your DD214, VA disability rating (if applicable) or a DD1300 must be attached to your application.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields of 25B, IT, 3D1X1 or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.

Go to http://www.texasskillstowork.com, http://www.onetonline.org, or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Additional Military Crosswalk information can be found at: https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/

We fully recognize, honor and enforce the Uniformed Services Employment and Reemployment Rights Act (USERRA) and encourage opportunities to hire Veterans, Reservists and Guardsmen.

**IMPORTANT NOTES TO THE CANDIDATE:**

Candidates may be asked to participate in a skills demonstration and/or presentation.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

CPA employees in the same job classification, if selected, will be laterally transferred with no increase in salary. (An example might be an Accounts Examiner III in Revenue Administration who moves to an Accounts Examiner III in the Enforcement division.)

Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.

Unless otherwise indicated on specific postings, regular attendance is an essential job requirement of all positions. Your application for employment with the Comptroller of Public Accounts may subject you to a criminal background check. All positions requiring a degree and/or licensing require proof of degree and/or license at time of interview. If y