Remote/Work from Home

Expectations

• Assist the organization to obtain greater results faster for our clients
• You will be expected to create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
• You must embrace our company’s 8 Core Values and Purpose Statement at all times
• You will be required to record all phone calls with clients
• You will be required to submit a daily report describing activity and results
• You will participate in team calls to share your client progress reports and action items
• You will be involved in learning and development opportunities tailored to your role
• You will report directly to the to the Client Services Department Manager
• You will be required to conduct periodic on-site client visits and maintain a continual meeting rhythm

Responsibilities

• Collaborate with the Client Intake Manager during the intake stage to understand customer requirements and provide specific ideas and options to set realistic client expectations
• Collaborate with Business Development Manager, Marketing Manager, Learning & Development Manager and Lead Development Manager on individual department action plans to ensure all plans are aligned to meet expectations on the initial 12-18 Month Sales and Marketing Plan
• Define strategy direction on allocating resources to pursue and develop the strategy
• Interact with clients to build relationships with them and obtain a clear understanding of their sales knowledge and expectations, then provide coaching and advice to help them assist us in our sales efforts, all while ensuring their needs are being met
• Attend sales assistance calls, client transition meetings, lead strategy meetings, and other critical meetings involving our process and approach from the sales and marketing perspective to collaborate with the BDS, Lead Development, Marketing and Learning and Development Managers
• Mastermind creative ways to deliver an exceptional client experience
• Establish regular meeting rhythms with Business Development, Marketing, Lead Development and Learning and Development to oversee the progress and overall client health strategies
• Schedule ongoing meetings with clients on a 1:1 basis to conduct temperature checks and obtain scores on the overall success rate from the client’s perspective
• Schedule ongoing meetings with clients to develop solutions as needed regarding new direction, such as start or stop doing, do more or do less of
• Articulate to management team any changes in direction including start or stop doing, do more or less of
• Provide guidance and advice to department managers while formulating agreements on changes proposed
• Develop and oversee the implementation of the client services process
• Develop and maintain records and documentation of client interactions for training purposes in conjunction with Learning and Development Manager

Qualifications

• 10 years of experience in strategic and enterprise selling
• 15 years of experience in client facing roles
• 15 years of experience interfacing and managing multiple client accounts with the highest level of professionalism and customer service focus
• 20 years of industrial manufacturing experience within multiple industries
• Ability to develop strategic sales and marketing plans
• Excellent communication skills and the ability to anticipate the needs of clients
• Must demonstrate strong critical and analytical thinking skills and be able provide advice to department managers and guide them to achieve the best outcomes
• Strong solutions-based thinking with the ability to make sound judgment calls
• Superior organizational and time management skills
• Advanced background in technology usage with deeper knowledge of customer service programs, databases, and the ability to learn new software quickly

This is a telecommute/remote position. This position starts off on a part-time basis but will move into a full-time position within 2-6 weeks. You will be paid weekly via an online platform with all fees absorbed by us. This is a long-term position that pays $75,000 - $100,000 per year paid on an hourly basis.

Job Type: Remote, Part time, Full time

Salary: $75,000 – $100,000 per year paid on an hourly basis

Benefits: Dental insurance, Health insurance, Vision Plan, Life Insurance, Short-term Disability, Long-term Disability, Employee Assistance Programs, Accident Insurance and Critical Insurance

Job Types: Full-time, Part-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• Industrial-Manufacturing Sales: 10 years (Preferred)
• Sales: 10 years (Preferred)
• B2B Sales: 10 years (Preferred)

Location:

• New Jersey (Required)

Work Location: Remote