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About the Company:
We are a Phoenix-based company seeking a dynamic IT Operations Manager to collaborate with our Infrastructure, Applications, and Information Security teams. The ideal candidate will manage and support computer hardware and Windows OS, including imaging, software installation, and deploying to end users. Also provides support and expertise with Active Directory Services, Collaboration Services (M365 platform), voice/telephone, printers, tablet devices, and other items associated with our End User compute environment. This role involves working across all technology teams and active engagement with the end users in a customer service capacity. We are looking for someone to transition and enhance our technology services, driving new initiatives, and improving the end user experience. This role will be responsible for organizing resources, prioritizing ticket and project demands, developing and training staff, while driving incident response resolution. This Manager will create a team that is flexible and adaptable to a fast-paced environment, that delivers sustained metric driven performance, while also identifying trends to drive improvements in utilization, customer satisfaction, and high-quality outcomes.
Note: Due to organizational requirements, this role necessitates 100% on-site presence. Telecommuting options are not available.
Key Responsibilities:
Qualifications:
Interested candidates are invited to apply with their updated resume, highlighting relevant experience and qualifications.
Full Time
$109k-134k (estimate)
06/15/2024
07/01/2024
michaelmabraham.com
<25
The following is the career advancement route for Information Technology Operations Manager positions, which can be used as a reference in future career path planning. As an Information Technology Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Operations Manager. You can explore the career advancement for an Information Technology Operations Manager below and select your interested title to get hiring information.