Job Description

The following attributes are desirable for job success: bookkeeping experience, ability to communicate effectively, safety conscious, preference for detail work, ability to work well under pressure, self-motivation and self-direction, ability to work with/without direct supervision and the ability to become a team leader.

SUMMARY OF FUNCTIONS:

Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal ratio.

Responsibility for weekly/monthly reports to include receiving and posting of rents, and the expectation to maintain an organized office clerical, filing and record keeping systems. Identify and strive to meet the resident’s needs.

MAJOR DUTIES AND RESPONSIBILITIES:

Duties may include, but are not limited to:

Personnel and Staffing

• Responsible for on-site employees, including but not limited to:
• Staff Training
• Directing/Delegating
• Supervision
• Maintaining Incident files
• Annual Evaluations
• Payroll Reporting
• Review property occupancy/lease renewals

Marketing

• Respond effectively to telephone inquiries to generate prospective resident visits to the property. Maintain a call to show ratio of at least 70%.
• Follow-up with prospective residents.
• Monitor telephone and walk-in traffic at property via welcome cards and traffic logs.
• Walk model tour route and opens models daily to ensure quality presentation.
• Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files.
• Conduct periodic market surveys, as requested.
• Encourage resident retention by contacting all residents on renewal report that are not currently on lease.

Lease Administration:

• Perform move-in inspections with new residents.
• Input daily activity on daily and vacancy reports.
• Frequently inspect buildings and grounds, record deficiencies, and take action to improve the general appearance of the property and its deferred maintenance needs.
• Analyze maintenance operations with a view to cost reduction.
• Obtain estimates for major repairs or improvements and submit the same for the property manager to review.
• Study ways to improve contracted services such as trash removal, air-conditioning, swimming pool maintenance, exterminating, laundry services, etc.
• Know, understand and adhere to the approved annual operating budget for the property.

Accounting policies and procedures:

• Collect, record & deposit rental payments, application fees, security deposits, etc.

Supervisory responsibilities:

• Responsibilities for the direct oversight and management of the property and staff. These responsibilities include being “on call” 24 hours with property cell phone, managing and delegating staff for maximum performance of their respective job functions.

Organizational Relationships:

• Supervises and schedules maintenance and on-site personnel. Works with Regional Property Manager, administrative division staff, staff members of other developments, outside vendors and service providers.
• Maintain account records and journals and make bank deposits.
• Help to prepare weekly and monthly reports as required.
• Help to prepare legal action for evictions, as necessary.
• Keep declining budget analysis in accordance with the company’s procedures.
• Review monthly accounting statements prepared by the home office for accuracy.
• Analyze by line items between amounts budget and actual results.
• Prepare vacancy reports, monthly management reports, and any other report necessary to keep the property manager informed of activity on the property.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Property management: 3 years (Preferred)
• Tax Credit: 2 years (Preferred)

Ability to Relocate:

• Lake Charles, LA: Relocate before starting work (Required)

Work Location: In person