Role SummaryAs a Client Service Senior Manager for Commercial Banking, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience.Job Responsibilities: Lead the BusinessAnticipate and manage work volumes, adhering to established policies and deadlines. Collaborate with stakeholders to effectively resolve client issues / escalations. Insightful thought leader, who expresses their visions / concerns and challenges the status quo. Analyze and interpret client data to identify trends and develop department strategy. Drive change initiatives, business strategy and technology enhancements programs. Manage in dynamic, high-pressure environments and contribute to business resiliency planning Manage a team of client Service ManagersAttract, develop and retain top talent. Coach and engage - to drive performance. Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture. Build and maintain a culture of trust, transparency and integrity Help Modernize Client ExperienceOwn and drive consistent positive client experience. Understand client needs, connect digital solutions to enhance the client experience. Ensures teams proactively consult with clients, educating them on self-service tools and influencing adoption. Partner with teams to prepare for and conduct regular client relationship reviews: Product awareness / optimization Introduces new tools / processes Fraud prevention Lead client transformation initiatives for operational efficiencies & Continually evaluate and enhance processesRequired Qualifications, Skills and Capabilities: Collaborating and Influencing Strategic Thinking Coaching and Feedback/People Management Experience with Change Management, Data Analytics & Project Management Relationship Building Creating and delivering Presentations Preferred Qualifications, skills and capabilities: Bachelor's degree & / or 7 years equivalent work experience Google G suites / Microsoft Office adept Five or more years of management experience Final Job Grade and officer title will be determined at time of offer and may differ from this posting.