Department: Operations

Reports to: General Manager

Job Summary:

Salary: $42,000.00 - $55,000.00 per year

The Service Coordinator plays a critical role in our regional commercial facility maintenance and repair company by serving as the primary point of contact for our valued customers. This customer-facing position requires an individual with exceptional customer service skills, excellent oral and written communication abilities and a strong sales mindset. Experience in this area will be highly considered for this position.

The Service Coordinator is responsible for ensuring the efficient scheduling of service appointments, maintaining positive customer relationships, and promoting our company's services to potential clients. This position primarily works in an office environment, but occasional travel to customer sites or company meetings may be required.

Key Responsibilities:

Scheduling and Coordination:

• Work with the Operations Team to efficiently schedule service technicians to customer sites, ensuring optimal resource allocation and timely service delivery.
• Coordinate with clients to confirm appointment details, provide service estimates, and manage any necessary changes to the schedule.
• Maintain organized records of all service appointments, customer interactions, and job statuses.

Customer Engagement:

• Serve as the first point of contact for customers, addressing inquiries and resolving any issues promptly and professionally.
• Build and maintain strong customer relationships by providing exceptional customer service, demonstrating a deep understanding of their needs and ensuring customer satisfaction.
• Utilize excellent communication skills to convey information clearly and effectively to customers, ensuring they have a clear understanding of our services and pricing.
• Actively promote our company's services to potential clients, providing information, answering questions and following up on leads or proposals.

Problem Resolution:

• Collaborate with service technicians and other team members to resolve any technical or logistical issues that may arise during service delivery.

Documentation and Reporting:

• Prepare accurate service proposals and documentation for both customers and internal records.
• Generate regular reports on customer interactions, service appointments, and sales activities, providing valuable insights to the management team.

Qualifications:

• Proven experience in a customer-facing role, with a strong sales or customer service background.
• Exceptional oral and written communication skills, with the ability to convey information clearly and persuasively. Bilingual English and Spanish speaking is a plus.
• Strong organizational and multitasking abilities to efficiently manage schedules and coordinate appointments.
• Proficiency in Word, Excel, Outlook email and calendar, PowerPoint.
• Ability to work independently and as part of a team, with a customer-centric approach.
• Attention to detail and a commitment to providing excellent customer experiences.
• Knowledge of commercial maintenance and repair (paintings, coatings, caulking, power washing, window cleaning, masonry repairs and handyman) services is a plus.
• Valid driver's license is required.

Company Benefits:

• Competitive salary.
• Ongoing training and professional development opportunities.
• Friendly and supportive team environment.
• Paid holidays, vacation and sick days.

Job Type: Full-time

Pay: $42,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person