Vice President, Client Success

About the Company

Ambitious provider of health insurance solutions

Industry
Computer Software

Type
Privately Held, VC-backed

Founded
2013

Employees
501-1000

Funding
$200 million

Categories

• Business Intelligence
• Health Care
• SaaS
• Information Technology & Services
• Health
• Health Insurance
• Innovation
• Software
• Software Development & Design
• Startups
• Health Care Information Technology
• Health and Insurance
• Insurance
• Employee Management
• MedTech
• Cloud Solutions
• Healthcare
• Advanced Analytics
• Consulting
• Finance

Specialties

• Health Insurance and Health Benefits

Business Classifications

• B2C
• B2B
• SAAS

About the Role

The Company is on a mission to revolutionize the healthcare experience, making it more transparent, empowering, and effective for all. The role of a VP, Client Success is pivotal in this vision, as it involves leading a Client Success organization to drive engagement and high performance in client service. The successful candidate will be a senior, strategic voice in client and channel relationship management, ensuring that the team is prepared to deliver exceptional experiences as the business scales. This leadership position requires a strategic thinker with a passion for changing healthcare, who can inspire and mentor a team and is adept at de-escalating and resolving complex client situations.To excel in this role at The Company, candidates need a minimum of 15 years in account management or client success, with at least 10 years in a leadership capacity. Strong knowledge of healthcare administration, benefits, insurance, technology, or related domains is essential, as is comprehensive expertise in product positioning, sales, and integrations. The role also demands proven success in scaling client success organizations, excellent communication and relationship-building skills, and the ability to thrive in a collaborative, startup environment. The VP, Client Success will be a champion of perpetual change, anticipating market trends, and offering industry-leading products and services, and will work cross-functionally to deliver client impact and quality outcomes.

Hiring Manager Title
Senior Vice President, Client Success

Travel Percent
Less than 10%

Functions

• Medical Care/Hospital Administration