Vice President of Customer Success

About the Company

Industry-shaping SaaS platform providing consent-based marketing services

Industry
Computer Software

Type
Privately Held

Founded
2004

Employees
201-500

Categories

• Compliance
• Consumer
• Data Integration
• Enterprise Software
• Lead Generation
• Marketing Automation
• SaaS
• Information Technology & Services
• Technology
• Advertising
• Internet
• Marketing
• Sales Automation
• Software
• Web

Specialties

• Internet lead validation
• lead delivery
• and tracking and reporting

About the Role

The Company is in search of an enterprise VP of Customer Success to lead and drive the success of its global clientele. The successful candidate will be a pivotal figure in the organization, responsible for developing and executing a comprehensive customer success strategy that aligns with the company's goals. This role requires a results-oriented leader with a passion for customer success, who can define and optimize the customer lifecycle, and ensure maximum value for customers at every touchpoint. Key responsibilities include leading and scaling a high-performing customer success team, building strong customer relationships, and driving operational excellence through process improvements and technology utilization.Applicants for the VP of Customer Success role at the company should have a Bachelor's degree in business, marketing, or a related field, with an MBA being preferred. A minimum of 10 years' of experience in leading global teams in customer-facing roles, particularly within the SaaS industry, is essential. The role demands a proven track record in an executive-level, enterprise B2B customer success position, with experience in scaling organizations to $60M ARR. The ideal candidate will have a strong background in leadership, customer relationship management, and a strategic, data-driven approach to decision-making. Proficiency in SaaS tools such as SFDC and Gainsight is preferred, and experience in lead generation is a plus. The VP of Customer Success will also be tasked with driving growth, retention, and Net Revenue Retention (NRR), so a background in developing and implementing strategies to meet these goals is necessary.

Hiring Manager Title
Chief Revenue Officer

Travel Percent
Less than 10%

Functions

• Sales/Revenue
• Account Management/Optimization