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Vice President of Customer Success
About the Company
Innovative technology solutions provider improving customer retention rates
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2020
Employees
51-200
Funding
$26-$50 million
Categories
About the Role
The Company is seeking a VP of Customer Success to lead and define the vision, mission, and goals of the customer success department. The successful candidate will be responsible for customer retention, increasing engagement, and optimizing revenue. This role involves overseeing the strategy, execution, and performance of the customer success team, creating scalable processes for customer lifecycle management, and nurturing key stakeholder relationships. The VP of Customer Success will also work closely with cross-functional teams to ensure seamless customer onboarding, implementation, and support, as well as coaching and mentoring the team to achieve optimal results.Applicants for the VP of Customer Success position at the company should have a minimum of 10 years of relevant experience, with a preference for those who have led customer success or account management functions. A deep understanding of the fintech and payments industry is essential, as is a proven track record in building and scaling high-performing teams. The role requires experience in setting strategic initiatives and KPIs for recurring revenue metrics, and a strong grasp of customer success best practices, methodologies, and tools. The ideal candidate will possess exceptional communication, strategic thinking, and negotiation skills, and have a results-oriented work ethic suited to a fast-paced, dynamic environment.
Hiring Manager Title
Founder & CEO
Travel Percent
Less than 10%
Functions
Other
$179k-231k (estimate)
06/26/2024
07/11/2024
michaelmabraham.com
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