Position Summary

The Vice President of Operations is responsible for the day-to-day management of all USA operations and contracts. Responsible for directing all operations, from East to West Coast, to provide quality services to the client by developing and implementing effective operational plans to meet the needs of the client as well as achieving the business-related objectives of the Company, in accordance with COMPANY policies and procedures. The Vice President of Operations leads the region with business management, sales development, including pricing, lead generation and contract mobilization. The role will be reporting directly to the Chief Operating Officer (COO).

Essential Duties

• Enhance current business operations management with a focus on process improvement and efficiency.

• Ensure all sites operate within budget requirements and work closely with the COO to measure, report and analyze financial performance of the portfolio.

• Create annual income statement budgets and ensure conformity with expectations.

• Lead new sales opportunities to include pricing, technical bid writing and oversight to ensure COMPANY are leading by industry standards.

• Meet and develop relationships with clients to extend and expand contracts.

• Maintains and promotes customer service to both internal and external customers.

• Oversee and direct the mobilization of new business and ensure compliance with COMPANY ISO policies, procedures, programs and contractual agreements.

• Create, distribute and maintain all necessary reports and documentation concerning the regional activities.

• Ensure existing accounts adhere to COMPANY policies, procedures, programs and contractual agreements.

• Negotiate union contracts.

• Review legal contracts to ensure COMPANY best interests are maintained.

• Develop and/coaches the management team across the USA, to ensure their highest potential is reached.

• Lead human capital management for the USA, working closely with HR management team.

• Ensure a “safety first” work environment and culture.

• Manages with support from H&S manager the performance of H&S trainings for the USA.

• Attending industry events to promote COMPANY image and brand.

• Create and implement new or modified operational programs to improve the overall quality and service provided to our clients/customers.

• Manage staff performance and coach/discipline as necessary, especially when initiatives are off-track, over-budget and/or behind-schedule, including holding individuals accountable, correcting performance, while fostering influential interpersonal relationships.

• Provide cross-functional collaboration to define complex issues, facilitate ideas, influence thinking, and build consensus around decisions.

• Oversee project management, organizational, and time management skills of all staff, to lead multiple projects in a fast-paced environment.

Key Attributes

• Business leader.

• Ability to lead and motivate others.

• Excellent oral and written communication skills.

• Organized.

• Proactive.

• Detail oriented.

• Independent thinker and leader.

• Persuasive, clear, and concise verbal and written communication skills driven by solid business logic.

• Strong analytical and financial skills anchored by natural, common-sense thinking.

• Proven track record of sales generation and lead development.

• Self-motivated with a positive, can-do attitude; poise and grace under pressure.

Minimum Requirements.

Education/Training:

Required:

• Requires a bachelor’s degree and minimum of ten (10 ) years management experience.
• Minimum of prior five (5) years managing at least $50m of annual revenue.
• Must have understanding of P&L statements.

• Must have a valid driver’s license.

• Working knowledge of OSHA and preference for OSHA 30 certification.

Other Requirements:

Required:

• Proficient in MS Office suite, especially PowerPoint, Excel, and other assorted business software.

• Must have prior union negotiation experience with IUOE and service trades.

• Must have working knowledge of industry leading CMMS programs.

• Must be able to develop and deliver presentations to senior executives, clients, and large groups with strong oral and written presentation.

• Able to travel for business as needed (approximately 25%).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Management: 10 years (Required)
• $50m annual revenue management: 5 years (Required)

Work Location: In person