10 Client Services Senior Representative - Grand Island, NE Jobs in Dallas, TX
SORT BY
M
G
C
C
C
C
C
U
R
H
Client Services Senior Representative - Grand Island, NE
$59k-77k (estimate)
Full Time | Business Services
1 Day Ago
Conifer Health Solutions is Hiring a Client Services Senior Representative - Grand Island, NE Near Dallas, TX
Job SummaryResponsible for responding and completing a detailed analysis of complicated client inquiries regarding account level questions, process or procedure inquiries. On inquiries that are considered escalation, partner with all influencing parties to remediate and be accountable for closing the loop by analyzing for root cause or drivers. This may be initiated and accomplished through written and oral communication with the client or its customer (payer, patient, attorney, and so on) with the use of email or by phone. They will be required to understand the Conifer organization and Client needs as a foundation for delivering resolutions and service.
Essential Duties And ResponsibilitiesInclude the following. Others may be assigned.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Essential Duties And ResponsibilitiesInclude the following. Others may be assigned.
- Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved. Intrepet breakdowns and trend for actionable insights. This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems.
- Written 75%
- Oral 20%
- Analyze all escalations by providing a detailed analysis of drivers and root causes. The would require investigating and reporting in a mechanism where data can be analyzed on a monthly basis
- Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements.
- Independent, logical thinker with proven ability to perform detailed analysis and make recommendations.
- Ability to mediate with internal partners for resolution of complex issues
- Ability to exercise sound judgment in assessing risk of failures and escalate issues to management
- Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.
- Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
- Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends
- Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy.
- Proficient understanding of Hospital Revenue Cycle Services
- Proficient data entry and typing skills
- Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done.
- Intermediate Microsoft Office (Word, Excel)
- Bachelor’s Degree, preferably in Business or Health Care, or equivalent experience preferred
- Extensive or minimum 3-year experience as a client relations specialist/representative or similar position preferably in the healthcare industry.
- Ability to sit at a computer terminal for extended periods of time
- Ability to work extended hours when required.
- Call Center environment with headset and multiple workstations within close proximity
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$59k-77k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
08/09/2024
WEBSITE
coniferhealth.com
HEADQUARTERS
KATY, TX
SIZE
7,500 - 15,000
FOUNDED
2008
TYPE
Private
CEO
REGINALD MCCALL
REVENUE
$1B - $3B
INDUSTRY
Business Services
Related Companies
About Conifer Health Solutions
Conifer Health is a healthcare services firm that provides consumer experience, risk and revenue cycle management solutions for businesses.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
