Connection Services has a fantastic opportunity for a Director of Managed Services Operations, working Remotely. Excellent opportunity to work for a top VAR offering excellent benefits including 3 weeks paid PTO, bonus , excellent benefits; opportunity for growth. *REMOTE*

Working under minimal supervision of the Sr Dir Delivery, Managed Services, referring only exceptional problems and issues for management review or approval, the Director of Managed Services Operations drives the vision, strategy, leadership and overall success of the managed network and security services team, ensuring efficiency, reliability, and alignment with our managed service offerings. The Dir Managed Services Operations plays a critical leadership role in developing and implementing standard operating procedures (SOPs), reviewing systems and services, managing staff, and optimizing operations to meet and exceed client expectations. The Director role involves strategic planning, team management, client relationship management, and ensures the delivery of high-quality managed services to clients. The Dir plays a critical role in driving growth, profitability, and operational excellence within the Managed Network and Security Services department

Job Duties

· Develops and implements standard operating procedures (SOPs) for network and security operations, ensuring consistency and efficiency in service delivery.

· Reviews existing systems, processes, and services to identify areas for improvement and optimization.

· Collaborates with the Senior Director of Managed Services to align network operations and security compliance standards with overall business objectives and client requirements.

· Manages a team of security analysts, network engineers and technicians, providing leadership, guidance, and support to ensure high performance and professional development.

· Oversees the day-to-day operation of network infrastructure, including monitoring, troubleshooting, incident response and resolving issues to minimize downtime and ensure optimal performance.

· Works closely with cross-functional teams, including sales, customer support, and project management, to coordinate and prioritize network-related tasks and projects.

· Ensures compliance with industry standards, regulations, and best practices in network operations and security.

· Identifies opportunities for innovation and continuous improvement in network technologies, compliance, security, processes, and services.

· Collaborates with vendors and partners to evaluate and implement new technologies and solutions that enhance network performance and reliability.

Required competencies:

· 10 years of experience in network operations, with at least 5 years in a leadership or management role.

· Experience in a leadership role within a Managed Services Provider.

· Strong technical understanding of Networking, Infrastructure, Security, MS, Cisco.

· Experience with cloud and infrastructure monitoring and management tools, such as ManageEngine, Prisma, OpRamps, Morpheus, Automate, Auvik, ThousandEyes, Logicmonitor, PRTG.

· Experience working with Client and ticket management systems such as ServiceNow, ConnectiWise, Zendesk

· Strong technical expertise in data center, network infrastructure, including routers, switches, firewalls, Hypervisors, Cloud Solutions and VPNs.

· Solid understanding of TCP/IP networking, routing protocols, VLANs, and subnetting.

· Excellent leadership, communication, and interpersonal skills.

· Solid understanding of security compliance and standards, NIST, CMMC, Zero Trust, HIPAA, ISO/IEC 27001:

· Proven ability to effectively manage teams and prioritize tasks in a fast-paced environment.

· Relevant certifications (e.g., CCNA, CCNP, ITIL) preferred.

· Experience building/developing processes