3 Project Support Coordinator (FT) Jobs in Wilmington, OH
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Connection is Hiring a Project Support Coordinator (FT) Near Wilmington, OH
Primary job duties:
- Validates hardware replacement tickets received and related to different service types (onboarding, offboarding, advance exchanges and refreshes) for Desktops, Laptops, Thin client, and peripherals through a manual or integrated process setup that Includes capturing the service type, device type, and peripheral details, along with following the standard procedures before entering the data and placing the orders.
- Creates and manages tickets & orders within Connection’s ticketing & order processing system.
- Manages client hardware asset management database by manually adding device and warranty details
- Manages the client software & software asset management database by manually adding user and access level information.
- Assists with managing escalated customer issues received through e-mails
- Maintains relevant portion of service tickets per project updates that could be related to stock issues, order updates, internal notes etc.
- Monitoring on outbound shipments through Connection’s internal BI system
- Ensures compliance with existing policies and procedures regarding processing service engagements.
- Assists with identifying and documenting standard operation procedures and job aids
- Attends conference calls, meetings, and training necessary to perform duties and develop skills.
- Performs all other duties or special project tasks as assigned.
- High School Diploma or equivalency.
- Previous Customer Service or Administration support experience.
- Intermediate working knowledge of any ticketing system.
- Basic software and typing skills.
- High level of concentration.
- Intermediate working knowledge of Microsoft Outlook, Excel, and Word.
- Strong keyboarding skills; typing/data entry.
- Excellent written and verbal communication skills.
- Strong multitasking and problem-solving abilities.
- Solid time management and organizational skills to meet service delivery targets.
- Passion for providing excellent project and customer support.
- Dependable, self-starter, capable of providing project oversight from beginning to end.
- Ability to pick up applications quickly and learn new tasks.
- Ability to perform repetitive tasks with a high degree of accuracy.
- Ability to work OT as needed.
Job Summary
Full Time
Business Services
$76k-97k (estimate)
10/14/2023
07/05/2024
econnectionpr.com
ATLANTA, GA
50 - 100
Private
ELIZABETH FAIRLEIGH
$10M - $50M
Business Services
Related Companies
The job skills required for Project Support Coordinator (FT) include Problem Solving, Customer Service, Time Management, Verbal Communication, Organizational Skills, Microsoft Outlook, etc. Having related job skills and expertise will give you an advantage when applying to be a Project Support Coordinator (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Project Support Coordinator (FT). Select any job title you are interested in and start to search job requirements.
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