64 Call Center Agent Jobs in Jacksonville, FL
Connexsphere Flow is Hiring a Call Center Agent Near Jacksonville, FL
Company: Connexsphere Flow
Location: Jacksonville, FL
About Connexsphere Flow: Connexsphere Flow is a leading self-care company dedicated to enhancing well-being and personal growth through innovative products and services. We believe in empowering individuals to achieve balance and harmony in their lives, and we are committed to delivering exceptional experiences that promote self-care and holistic health.
Job Description:Position Summary: The Call Center Agent will be responsible for handling inbound and outbound customer calls, providing excellent customer service, and resolving inquiries and issues efficiently. This role requires strong communication skills, patience, and a positive attitude to ensure a high level of customer satisfaction.
Key Responsibilities:
- Answering a high volume of incoming calls and responding to customer inquiries or requests.
- Making outbound calls to customers to follow up on inquiries, provide information, or gather feedback.
- Handling customer complaints or issues and striving to provide a satisfactory resolution.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Collaborating with other departments and team members to resolve customer issues or escalations.
- Upselling products or services to customers when opportunities arise.
- Providing feedback to supervisors regarding customer concerns or trends, and suggesting possible improvements to enhance customer satisfaction.
- Adhering to company policies and procedures, and maintaining a high level of professionalism at all times.
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Proficiency in using computer systems and CRM software.
- Good interpersonal skills and ability to build rapport with customers.
- Patience and resilience when dealing with challenging customer interactions.
Job Summary
Full Time
$33k-43k (estimate)
06/21/2024
07/07/2024
The job skills required for Call Center Agent include Customer Service, Call Center, Problem Solving, Communication Skills, Computer Systems, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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