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Service Manager - Job Description
SUMMARY
Directs the service department in diagnosing the customer's needs through appropriate products and services.
All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:
Key Competencies | Descriptors |
1. Customer Focus | Keeps the customer in mind at all times, proactively identifying and addressing concerns and needs. Seeks to provide quality service in order to build customer loyalty. |
2. Desire to Learn | Actively seeks to build or acquire new knowledge in order to improve and develop skills. |
3. Interpersonal Effectiveness | Actively listens and communicates respectfully and effectively. Presents information in an engaging and understandable manner. |
4. Detail Orientation | Completes tasks accurately, thoroughly and with an eye toward quality, and in accordance with established processes and procedures. |
5. Reliability | Assumes personal responsibility for all aspects of work: quality, timeliness and results; seeking to complete tasks with little oversight. |
ESSENTIAL JOB FUNCTIONS
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform and enjoy each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma; two to four years related experience and/or training; or equivalent combination of
education and experience. Tire and Automotive, Sales and Customer Service, and retail automotive tire
Branch Operations knowledge and skills.
LANGUAGE SKILLS
MATHEMATICAL SKILLS and REASONING ABILITY
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to work standing for extended periods of time or all day. Frequently moves, lifts and sets up tire and product displays up to 50 lbs. Regularly bends and crouches to maneuver underneath the hood or undercarriage of a vehicle to point out problems/repairs to customers. Occasionally unloads deliveries up to 50 lbs. Occasionallyputs parts/tires away on multi-level shelving up to 50 lbs. Pulls parts/tires up to 50 lbs. when necessary. Regularly required to use hands/fingers to operate a cash register, keyboard, or telephone. Regularly required to use hands/fingers to operate small hand tools necessary to performing the duties of the mechanic or technician role. Regularly speaks and listens on the phone and in person, to a customer and fellow employees. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing theessential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals and outside weather conditions. The employee is occasionally exposed to vibration. The noised level in the work environment is usually loud.
The employee regularly works extended hours and Saturdays.
The employee is occasionally required to work Sundays and evenings.
The employee regularly works an average of 52 hours per week, and may attend meetings after normal business hours.
Travel between locations is often required.
MISCELLANEOUS
Acceptable driving record, in line with the stated Company Policy, and valid driver's license in the state in which they are employed with the Conrad Companies.
A background check is required as a condition of employment.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for thejob and is subject to review and change at any time, with or without notice, in accordance with the needs of Conrad's. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
Full Time
Retail
$59k-82k (estimate)
07/26/2024
08/22/2024
econrads.com
CANTON, OH
200 - 500
1969
Private
$10M - $50M
Retail