Overview

Responsibilities

• Monitor marketer enrollment, de-enrollment and price change transactions submitted on behalf of customers.
• Ass is t in ESCO Billing and Purchase of Receivables (" PO R" ) functions for Marketer s delivering gas and electric to customers through O&R 's system. Create, update and reconcile electric and gas accounts to send receivables to the marketers , which include netting out O&R charges (BIPP, WBS, PMA, Imbalance s and POR), remitting the wires to Oracle for processing and sending summary and account detail reporting to participating Marketers.
• Prepare marketer and customer gas sundry billing information.
• Track natural gas deliveries made on behalf of retail access accounts. Track gas usage and prepare billing reports for Interruptible Transportation, Interruptible Sales and other accounts.
• Provide gas data for Rate Analysis, reconciliations and system distribution imports.
• Assist and support the Company's gas Interruptible Transportation Program.
• I 0. Represent the Company at outreach and education opportunities (home or trade shows, community events, etc.).
• Implement and administer new retail choice programs in compliance with Company requirements and obligations contained in the Company's tariffs, including notifications to electric and gas Marketers and Vendors related to any changes that occur.
• Participate in customer and regulatory meetings and working groups on retail choice related issues and ascertain the need for tariff changes or initiatives.
• Assist prospective marketers in understanding all O&R electric and gas retail choice programs, tariffs, and requirements.
• Communicate daily with Marketers and Customers on all retail choice matters; including EDI, billing, rates, balancing, enrollments, gas nominations, etc.
• Assist in maintaining the integrity of all Supplie r EDI system standards (test and production).
• Participate in the Company's emergency management processes and storm plans as required.

Qualifications

• Bachelor's Degree preferably in Engineering, Finance, Business or Accounting and a minimum of two years of related work experience, preferably energy efficiency, financial, or project management.

• Must be well-organized, detail-oriented and flexible to handle multiple assignments and meet deadlines.
• Must possess the ability to effectively interact with all levels of management as well as with customers, customer representatives, trade organizations and governmental agencies.
• Must have strong interpersonal skills necessary to interact with customers and act as a Company spokesperson regarding all energy-related matters.
• Must have the ability to work independently and make timely and sound decisions.
• Must demonstrate strong analytical and interpersonal skills.
• Computer literacy with strong proficiency in Microsoft Office Suite, including Outlook, Excel, Word, Power Point and Access , is required. Prior experience with in-house computer systems, such as Customer Information Management System (' 'CIMS") is preferred.
• Must have excellent oral and written communication and presentation skills.
• Should have good working knowledge of electric and gas transmission /distribution system.
• Should be familiar O&R's gas and electric programs, standards, and applicable tariffs.

• Driver's License Required

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to travel as needed.