Summary

Job title: Operations/Customer Service Specialist

Job ID: 202409520002

Department: Burlington - APE

Location: WA-Burlington

Description

Summary:

Our fast-growing industrial electrical and automation solutions organization is looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible.

All-Phase Electric Supply opened in 1976 and became the first electrical wholesale company in Skagit County. Since then, we have grown to support our customers throughout Skagit, Whatcom, Snohomish, Island, and San Juan Counties. We are looking for an Operations & Project Management Coordinator at our Burlington location. Our ideal candidate will be focused on taking care of internal and external customers as well as helping the office operate efficiently.

**Job Summary:** We are seeking an organized and detail-oriented Operations & Project Management Coordinator to join our team. The ideal candidate will be responsible for coordinating daily operations, managing projects, and providing administrative support.

**Responsibilities:**

- Handle order entry and processing efficiently

Coordinate projects and tasks to ensure timely completion

Provide administrative support such as data entry, filing, and maintaining records

Assist in managing office supplies and inventory

Communicate effectively with team members and external partners

Utilize Internal software for financial transactions and record keeping

Read through Purchase Orders to get an understanding of requirements and make sure terms and conditions are correct

Work with sales and vendors to obtain additional margin when possible

Proactively seek alternative methods to deliver the project on time and within budget

Coordinate with project team for documentation requirements such as O&M manuals, submittal packages, and certificates of insurance

Manage delivery schedule, product quality, and information updates

Maintain a high level of professionalism in all interactions

Support the team with any necessary clerical tasks

Other duties as assigned

Reports to: Profit Center Manager

Minimum Qualifications:

Associate's or Bachelor's Degree in related field or equivalent relevant experience

Experience and competency with Microsoft Office Suite (Word, Excel, Outlook)

Fluent in English both orally and in writing

Basic bookkeeping knowledge

ADDITIONAL COMPETENCIES:

Strong attention to detail and time management

Preferred Qualifications:

3 - 5 years of customer service or sales experience

Knowledge of general accounting principles

Knowledge of processes for receiving, selecting, packing, and shipping

Working Conditions:

No remote work available.

Office activities may include sitting for extended periods of time

Conditions vary day to day, but may include warehouse, office, and on-site at manufacturing facilities delivering material and performing VMI activities

Supervisory Responsibilities: No

Essential Job Functions:

Assist with specified areas of Accounts Receivable/Billing

Answer phones and forward appropriately

Cover the front desk and assist customers and visitors as needed

Process daily sales registers and review for accuracy

File and maintain records in appropriate files

Help process credit card and cash/check payments from customers

Work with sales and/or customers to resolve billing issues

Review and work to resolve any customer EDI issues daily

Assist with specified areas of Accounts Payable

Check new vendor invoices daily and prepare for processing

Review new vendor invoices for accuracy and set up for payment

Check costing on all special-order sales registers

Process billing to customers for direct shipments

Research vendor statements and request copies of missed invoices

Operate a light van to deliver customers orders

Operate and maneuver warehouse equipment

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range:

The compensation range for this position is $23.89 to $27.68 hourly.

Other Compensation:

The following additional compensation may be applicable for this position:

Profit Sharing

Benefits:

Benefits available for this position are:

Insurance - Medical, Dental, Vision Care

Long Term Disability Insurance after 25 months

Life Insurance at 1X your annual salary

401(k) (18 or older)

Paid Sick Leave - accrue 0.0347 hours per qualified hour worked, up to 72 hours annually, usable after 90 days

Paid Holidays - 9 days each year

Paid Vacation - accrue 0.03847 hours per qualified hour worked, up to 80 hours annually

Paid Parental Leave