101 Customer service representative Jobs in Wilmington, NC
Consulting Advantage Ltd is Hiring a Customer service representative Near Wilmington, NC
We are looking for enthusiastic and empathetic individuals to join us as Inbound Customer Service Representatives. If you have a passion for helping people and thrive in a dynamic environment, we want to hear from you!
As an Inbound Customer Service Representative, you will be responsible for managing incoming customer inquiries and providing accurate information and solutions.
Your primary goal will be to ensure customer satisfaction while representing our brand in a positive light.
Key Responsibilities :
- Receive and respond to inbound calls from customers with professionalism and a positive attitude.
- Address customer queries regarding products, services, and account-related issues.
- Provide accurate information and solutions while striving for first-call resolution.
- Document customer interactions and maintain accurate records in our database.
- Escalate complex issues to appropriate departments as needed.
- Stay updated on products and services to effectively assist customers.
Qualifications :
- Previous experience in customer service or a call center environment preferred.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high call volumes while remaining calm and focused.
- A positive attitude and a genuine interest in helping customers.
Last updated : 2024-08-19
Job Summary
Full Time
$35k-45k (estimate)
08/20/2024
11/19/2024
The job skills required for Customer service representative include Customer Service, Call Center, Problem Solving, Products and Services, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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