We are a national leader in delivering exceptional customer service and providing targeted consumer outreach strategies to increase the market share for any brand. By bridging the communication gap, our multi-faceted business consulting firm allows brands to connect with their consumer base through innovative and personalized campaigns.

We need a Client Support Trainee with the vision and drive to deliver the best in class client support for leading customer-centric brands. You will be responsible for all functions related to client services, sales support, and maintaining compliance standards. As our Client Support Trainee, you will be the heart and soul of the client experience and join a team that continues to be one of the best solutions for a brand looking to increase their market share.

Essential Functions:

• In coordination with the Client Services Department, you must ensure that all client experience standards are being met with the utmost integrity and professionalism
• Respond to client requests looking for more information regarding specific products or services and make recommendations based on their wants and needs
• Maintain strong knowledge of all products and services including staying ahead of any changes in compliance standards and regulations
• Demonstrate aptitude and openness in adapting to the individual needs of each consumer which includes de-escalating situations, providing solutions, and delivering targeted recommendations
• Provide clients with timely and accurate information
• Understand, practice, and exemplify the values within our organization and the brand that you are working with

Key Requirements:

• Have a firm grasp on our training policies and procedures in order to streamline employee objectives
• Have a high degree of self-motivation and independence, but also have the ability to work and excel in a collaborative team-oriented environment
• Ability to communicate ideas and thoughts effectively to any level in the organization including the clients directly
• Proven experience in customer service, retail, hospitality, or sales background
• Must be able to critically and strategically think in order to effectively handle customer complaints and issues and work in a fast-paced team setting
• Punctuality and preparedness is an absolute must

Job Type: Full-time

Pay: $42,000.00 - $54,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person