About the Role
As part of the Consumer Cellular Insights team, the Consumer Insights Analyst works with the Marketing and other cross-functional teams to provide consumer insights and actionable recommendations based on primary and secondary market research.

Responsibilities

• Manage quantitative and qualitative market research projects, including turning business questions into research projects, communicating progress through the life of projects, translating research findings into clear, actionable, and impactful insights and business recommendations utilizing best in class storytelling and engaging communication.
• Manage an internal research community which includes working closely with vendor and internal clients; setting up projects, keeping up engagement with community members, evolving screening criteria, and additional administrative tasks as needed.
• Manage the internal Customer Experience (CX) program and are responsible for ongoing managed services of the program from strategic planning, analyses, findings, and weekly dashboards. Experience with well-known CX program partners is a plus, i.e. SMG, Medallia or Qualtrics.
• Assist hiring manager to develop and grow cross-organizational collaboration to ensure the organization’s priorities are being addressed.
• Assist hiring manager in growing and maximizing research partners as well as CCI partner relationships (AARP) from a research perspective.

Qualifications

• Bachelor's degree in Marketing, Statistics, Economics, Business Administration, or related field. Master's degree preferred.
• Proven experience in marketing analytics, data analysis, or market research roles within the telecommunications industry or related fields.
• Should have at least 2 years of experience in market research.
• Foundational understanding of quantitative and qualitative research methodologies
• Experience in quantitative survey development, programming, data analysis, report building, data visualization, etc.
• Experience using survey development programs (i.e. Qualtrics, Survey Monkey) is a plus.
• Monitor and communicate relevant consumer, marketplace and competitive trends
• Managing syndicated and secondary research resources and data requests
• Data visualization and data storytelling
• Proficiency in Microsoft Office applications (Word, Excel and PowerPoint)
• Ability to be a quick learner with excellent communication skills and can work under deadline and multi-priority pressures in a fast-paced environment.
• Presentation skills a plus
• Experience working in client-facing roles or agencies, particularly in the telecommunications sector, is highly desirable.

Why Join Us

• Opportunity to make a meaningful impact at one of the fastest-growing wireless providers in the industry.
• Competitive salary and benefits package, including health insurance, retirement plans, and employee discounts.
• Career growth and development opportunities in a collaborative and supportive work environment.
• Be part of a company committed to delivering exceptional customer experiences and driving innovation in the telecommunications space.

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S. based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 15 Times in a Row, making it the Most Awarded Brand for Wireless Customer Support among Value MVNOs. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2300 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook and Youtube.
Pre-employment background check and drug screen is required.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $65,000
• Maximum Salary: $84,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Short-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.