This is a contract role for a Consumer’s Energy located in Jackson, Michigan. This role is HYBRID to Jackson, Michigan( 3 days onsite/2 days remote) if you live in a commutable distance outside of Jackson. If you live in Jackson, Michigan this role will be fully onsite.

Job Title: ServiceNow HRSD Administrator

Responsibilities:

• Monitor the health of ServiceNow HRSD for all open HR cases (Agent Workspace for HR and via Legacy lists), dashboard availability, group membership, Employee Portal (Employee Center Pro), Knowledge
• Develop and design reports and dashboards to support HR teams
• Support Approvers in workflows with access to information as needed
• Design and manage SLAs for HR cases
• Ensure security and confidentiality of HR cases through ACLs, COE Security Policies, and understanding of Application Scopes
• Understand other HR systems to ensure integrations to/from ServiceNow perform successfully
• Support Content Management and Content Engagement

Developer:

• Engage with stakeholders to understand, gather, and document specific business and technical requirements
• Translate business needs into ServiceNow HRSD solutions
• Design and develop custom applications (HR Services, Record Producers, HR Tasks, etc.), scripts, workflows, approvals, notifications in ServiceNow HRSD
• Participate in design and code reviews
• Develop and conduct Test Plans and Test Cases, support UAT
• Align with IT Standard Change Management processes for implementing change to production instances
• Ensure compliance with best practices and standards

Technology Scope

• ServiceNow HRSD Application Scopes
• Agent Workspace for HR
• Content Publishing
• Employee Center Core
• Employee experience taxonomy
• Employee Profile
• Human Resources Core
• Human Resources Employee Relations
• Human Resources Lifecycle Events
• Journey Designer
• HR Case Management
• Knowledge Management
• Enterprise Lifecycle Events
• Record Producers, HR Services, Approvals
• Flow Designer, Active Flows, Workflow Editor
• Forms and Form Builder
• Client Scripts, UI Policies, Dictionary Entries
• ACLs, COE Security Policies
• Business Rules
• HR Assignment Rules
• Notifications

Requirements

• 1 year working on ServiceNow HRSD
• Solid understanding of ServiceNow HRSD system architecture - plugins, HR Table Structure, Application Scopes
• Must have experience in ServiceNow Core HRSD Applications and Employee Center Pro - Users, Groups, Skills, Roles, Assignment Rules, HR Services, HR Catalog Items, Record Producers and Employee Portal Branding
• Experience with ServiceNow forms, fields, views, lists, UI policy & actions, and client/server scripts as well as integrating ServiceNow with other tools
• Experience in JavaScript, HTML, CSS, AngularJS and JSON

Education:

BS Computer Science or equivalent experience

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $60-$70/hr

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.