Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
Location:
The successful candidate will be expected to work in a hybrid status of reporting to any company headquarter every Monday, Tuesday, and Thursday with home office flexibility on Wednesday and Friday. Travel to Jackson or other areas may be required.
We are looking for: Senior Product Manager (EWR Business Sectors)
The Demand Side Management team is responsible for programs that provide new ways for customers to engage with their energy use. These include demand response and energy waste reduction. The team is composed of program managers who bring together facets from across the company to run the programs, including marketing, sales, engineering, electric supply, rates and finance. As part of this broader department, the Energy Waste Reduction (EWR, also called Energy Efficiency) Product Manager for C&I and SMB business sectors is at the forefront of developing programs that provide new ways for business customers to engage with their energy use while helping them save money - creating a cleaner energy future for Michigan.
The EWR Product Manager will work directly for the Director of Business Demand Side Management and will be accountable for: co-developing and managing the product strategy and plan for various EWR products; understanding how each product fits into the broader product lifecycle management process; and managing each product's performance in an effort to deliver on the Company's top-level clean energy goals.
The Senior Product Manager is responsible for the success of their product. This role is a customer advocate, challenging internal beliefs and assumptions, using quantitative and qualitative data to inform choices, and leveraging iterative practices to optimize performance. Highly skilled at harnessing cross-functional teams including brand, communications, marketing, design, analytics, and channel owners to inform direction and to maximize key performance measures. This role is responsible for ensuring products are providing high customer value while delivering an exceptional experience that creates brand advocacy, clean energy capacity and drives profitability throughout the product lifecycle.

• Collaboration and communication skills with internal and external stakeholders, ability to work across the organization to influence and achieve consensus
• Lead execution of product plans to deliver product results and achieve sector goals through implementation contractors & internal partners
• Internal expertise regarding product criteria and goals.
• Develop multiple product strategies and plans
• Positive internal ambassador with ability to present to leadership
• Recognize opportunities for and participate in problem solving around program challenges and opportunities
• Able to present and serve on boards, and/or policy committees, task forces, workgroups
• Ability to balance multiple constraints to achieve business outcomes
• Ability to achieve positive regulatory outcomes and deliver on filing requirements
• Work with stakeholders to develop multiple product strategies and plans
• Manage execution of product plans to deliver product results and achieve sector goals
• Understands product performance and solves gaps
• Co-design customer experiences for product
• Coordinate product revisions through product refinement process (for revisions to existing categories)
• Program design, implementation, management and coordination of demand response customer programs to deliver aggressive demand response goals.
• Collaborate with internal business partners such as DSM Product Operations, Energy Supply, Rates, IT, Experience Design, Regulatory, Marketing
• Write DR Reconciliation Case and ERC testimony, meet with MPSC Staff and other potential external stakeholders to discuss topics pertaining to program delivery

We encourage you to apply if you have:

• Bachelor's degree in marketing, energy, or related field with four (4) or more years of applicable experience

• [OR] Associate's degree in technical, engineering, construction, or related field with eight (8) or more years of applicable experience
• [OR] High School Diploma with twelve (12) or more years of applicable experience

• Experience managing products, projects, programs, or clean energy programs
• In-depth knowledge of customer issues, energy processes, and end-use technologies

Preferred skills:

• Lean Certification
• Pragmatic Certification
• Experience with the successful development and implementation of comprehensive business plans including a business environment review, target market assessment and detailed delivery strategies and tactics
• Strong interpersonal communications skills with the ability to assemble and lead cross- functional internal and external teams in the successful completion of major projects are essential
• Problem-solving skills, including the ability to develop and evaluate complex engineering alternatives/financial scenarios as well as implement them
• Exposure to marketing methods and customer communication and go-to market plans
• Customer-centric innovation and product development experience

In this role, you will:

• Strategy: Create and maintain a multi-year product roadmap with priorities and feature sets that account for product, segment and sector strategies, market trends, regulatory and legislative dynamics, company goals, etc. Ensure all internal/external stakeholders have clear alignment on the product vision, positioning, product strategy, etc. Create and implement strategies to maximize product effectiveness throughout the engagement funnel and across customer journeys. Continuously improve and expand product/service performance using multiple sources of customer feedback, product and competitive analysis, rapid iteration and testing methodologies, etc.
• Product Lifecycle Management: Drive product goals, including financial profit/loss, experience journeys, channel performance and marketing campaign effectiveness performance. Manage week to week product operations including partner management, IT functions, experience design work and marketing/sales activities. Develop and implement product objectives (e.g. MW, MWh and MCF targets), tracking performance monthly and weekly. Manage evaluation and measurement of product demand, customer implications and energy impacts.
• Customer Experience: Promote customer centricity, ensuring that short term benefits and "nice to have" features do not distract from long-term success in a competitive marketplace. Ensure modern digital strategy and experience best practices through product engagement and lifecycle. Design customer experiences for product such as awareness, evaluation, decision, enrollment via website and phone channels, delivery and retention.
• Regulatory: Understand the competitive and regulatory environment, navigating and influencing the strengths of each to maximize value delivery to target customers and to the Company. Collaborate on regulatory filings in support of product targets, meet with regulators to discuss topics pertaining to program delivery
• Ability to make a plan and lead a matrixed team on the execution of the plan
• Ability to work across organizations to achieve consensus
• Results-driven to ensure business outcomes are met
• Embed product strategy thinking into day to day plan execution
• Manager-level collaboration and communication skills (routine interface with internal/partner/regulatory/industry leadership)
• Technically proficient based on category (expertise in Demand Response/Demand Side Management)
• Ability to achieve positive regulatory outcomes and deliver on filing requirements
• Ability to balance multiple constraints to achieve business outcomes
• Focus on forward thinking and planning for the future
• Other non-essential duties as assigned or may be necessary

Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women's Advisory Panel (WAP), Women's Engineering Network (WEN), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capable, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.