26 Call Center Customer Service Representative Jobs in Altamonte Springs, FL
ContactSource is Hiring a Call Center Customer Service Representative Near Altamonte Springs, FL
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs while providing a professional customer experience.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Client Retention- Achieve retention percentage and productivity targets.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- 2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
- Open Availability- Nights and Weekends are a must.
ContactSource is a specialized Contact Center that tirelessly strives to enhance the bond between our valued clients and their customers. At ContactSource, we believe in putting our customers first. As a leading call center, we are dedicated to providing exceptional customer service and building strong relationships with our clients. Partnering with ContactSource means gaining a reliable and trustworthy call center that puts your customers at the heart of everything we do.
Our employees enjoy a work culture that promotes:
- Work Life Balance
- Welcoming Environment
- Fast Paced while still creating an engaging atmosphere.
- Competitive Monthly Bonus Structure
- Health, Dental, and Vision Insurance
- 401(k), including a 4% match
- Paid Time Off
- Life Insurance
Job Summary
Full Time
$35k-45k (estimate)
10/26/2023
07/11/2024
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Representative. You can explore the career advancement for a Call Center Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Customer Service Representative job description and responsibilities
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
02/26/2022: Pierre, SD
They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
04/02/2022: Lima, OH
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
01/07/2022: Saginaw, MI
Good call center agents often stand out from the crowd by being able to tailor the experience to specific customers.
04/02/2022: Topeka, KS
Mental health techs must be flexible, adaptable, and able to think quickly.
01/16/2022: Duluth, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Customer Service Representative jobs
Mental disorders also affect children, the elderly and are a major problem for the homeless population.
04/02/2022: Lima, OH
Mental health technicians are at the forefront of a rewarding field.
03/03/2022: Battle Creek, MI
Some states require licensing for mental health technicians, so check with state requirements before choosing an educational program.
01/25/2022: Durham, NC
They may also be called psychiatric techs, mental health aides, or psychiatric aides.
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Ability to meet established customer service requirements.
02/09/2022: Rock Island, IL
Step 3: View the best colleges and universities for Call Center Customer Service Representative.
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