Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. 

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

Due to our continued global expansion, we are looking for a talented and experienced Enterprise Account Executive to support our sales function across the United States. 

As an experienced Account Executive, you will be adept at closing new sales deals across assigned regions. You will be responsible for creating and executing effective sales plans and pitches to develop leads and communicate an understanding of customer requirements to ensure efficient progression throughout the sales cycle. 

We are specifically looking for new business specialists with experience in the commercial sector. 

Location..

Our office is based in Reston, Virginia. We will accept applications from candidates based across the country however the ideal candidate will be able to reliably commute to the Reston office a minimum of 3 times per month before applying for this position. 

Please note, to be considered for this role you must be able to demonstrate proof of eligibility to work in the USA. We are unable to offer sponsorship at this time. 

Key responsibilities...

Account planning

• Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.

Customer relationships & satisfaction

• Regularly meet and build effective relationships with existing and potential customers.
• Drive the promotion and sale of additional services to or through the customer.
• Maintain a detailed knowledge of customer objectives and key personnel.
• Set customer expectations during sales, delivery and throughout the contract.
• Coordinate internal teams to deliver to customer expectations.

Product and sales expert

• Maintain a broad understanding of key products and technology relevant to our services.
• Maintain a good understanding of industry developments.
• Illustrate business advantage of our products and services to customers and other sales colleagues.
• Contribute thought and expertise to brand/marketing activities as required.
• Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.

About you...

• Bachelor's degree in a relevant subject.
• Substantial experience in developing and maintaining a sales pipeline, specifically within the Saas or CCaaS industry. 
• Previous experience working with long - term sales cycles of 6-18 months.
• Demonstrable experience within a leadership role and a proven ability to manage and motivate others.
• Experience using a CRM or similar tool.
• Excellent interpersonal skills, including effective influencing and negotiating.
• Excellent communication skills and the proven ability to form strong client relationships. 

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.