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Being an Austin Subaru Express Service Advisor provides you with the opportunity to be a part of a thriving, engaging, and positive atmosphere. As an advisor you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. Your role will require you to maintain an organized process while satisfying multiple customers, clearly communicating, managing priorities, and following up resulting in satisfied and loyal customers. Our department's core values: Integrity, Mentorship, Passion, Accountability, Courage, and Teamwork.
Our Express Advisors are sure to keep our customers happy while getting their car through the shop and back on the road as quickly as possible. They also create the right expectations and provide outstanding service, in the busiest of times and in the slowest of times.
Essential duties include but are not limited to:
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Greets customers in a timely, friendly manner and obtains vehicle information using an i-pad.
Refers to service history, inspects vehicles, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.”
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work
Maintains a professional appearance.
Keeps the work area clean.
Qualifications:
Compensation
Hours:
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.
Other
Retail
$46k-60k (estimate)
06/14/2023
07/27/2024
continentalautogroup.com
ANCHORAGE, AK
25 - 50
1971
TODD HARRIS
$10M - $50M
Retail
Established in 1971, Continental Auto Group is Alaska owned and family operated auto dealership featuring premium brands, accessories, and service. Dedicated to providing excellent buying and service experiences featuring: Acura, Honda, Mazda, Nissan, Subaru and Volvo.