Continental Automotive Group is Hiring a Scheduling Coordinator: Service - Subaru of Georgetown Near Georgetown, TN
The Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting! We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package. This position offices out of Austin, TX, however our team enjoys working from home perks as well. After thorough training, enjoy in-office, remote, or hybrid (remote/office) work for employees living in the state of Texas. Check out our Transformational Not Transactional Culture! #TNT https://www.youtube.com/watch?v=hHUUEfO11N4 Responsibilities/Competencies Include But Are Not Limited To
Genuine desire to create a world-class experience for customers/co-workers
Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team)
Polished, professional, and positive phone and email communication skills
Handling and responding promptly to incoming calls, emails, texts, and online chats
Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations
Some time will be spent at our service reception desk in which you will be directing customers to the waiting area, advisors, and setting up transportation for customers.
Achieve and maintain Subaru certification
Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)
Do you possess the personal qualities listed? If so, then you might be just who we're looking for! Skills
Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)
Moderate understanding of web browser functions
Must be able to type at 45 WPM (no looking at your hands as you type!)
Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly
Fully written and spoken bilingual a PLUS
Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered
Schedule
Tentative Schedule:
Monday - Friday: 10:00 am - 7:00 pm
Saturdays 10:00 am - 7:00 pm, with 1 weekday and Sunday off.
This is a full-time position. We're extremely flexible on granting our employees days off when advance notice is given. Overtime occasionally available.
Note: 1-2 weeks training schedule is Mon-Fri (8 hr shift, between hours of 8am-7pm) What To Expect
We believe in self-development, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.
Compensation
Starting at $22 per hour
Depending on performance, after 90 days, the hourly pay rate is projected to increase to $23 per hour with the expectation to cross train and support Austin Subaru.
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment. As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application. Core ValuesTransformational Not Transactional - Be Transformational https://www.youtube.com/watch?v=hHUUEfO11N4
We do what we say we're going to do
We encourage and support each other
We're committed to continuous growth
The Continental Automotive Group is an equal opportunity employer and a drug free workplace. All Continental Automotive Group Full-Time Employees Receive
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7 years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.