You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. Under broad supervision, responsible for handling variety of moderate to complex billing activities under broad supervision. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Manages and coordinates all activities by performing moderate to complex billings and manages service delivery with excellent customer satisfaction. Provides desk level training of peers. Assists with creation and updates of team procedures/training documents. Assists with billing projects providing requirements/testing for successful deployment. Analyzes data integrity to resolve reconciliation issues. Determines and initiates most effective action plan to resolve issues and disputes to support Collections and reduce past dues. Provides advice on billing matters to customers and consults with underwriting in the utilization of billing plans and methods. Reporting Relationship Typically Manager or above Skills, Knowledge and Abilities Knowledge of billing, accounting, and collections. Good analytical and problem solving skills. Good organizational skills with the ability to manage multiple projects. Ability to work independently. Ability to exercise independent judgment and make sound business decisions effectively. Knowledge of Microsoft Office Suite as well as other business-related software. Education and Experience Bachelor's degree in accounting or finance or equivalent work experience. Typically, a minimum of two years of experience in complex billing or insurance fields. #LI-Hybrid #LI-DM1 CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com. At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. CNA is committed to fostering a diverse and inclusive culture grounded in equity that supports our organization, clients, and communities by prioritizing talent and programs that represent our current environment and empower all employees and partners to be active allies and advocates for equality. Globally, our Employee Resource Groups — Advocacy for Visible & Invisible Disabilities (AVID), Asian Professionals for Excellence (APEX), Empowering Black Professionals (EBP), Generational Perspectives (GP), Organization of Hispanics and Latine Americanos (¡OHLA!), Pride, Women Impacting Leadership (WIL) and Veterans — make CNA, and our communities, even stronger. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.