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Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Genesys Systems Administrator to support our Operations team.
The Genesys Systems Administrator is responsible for the maintenance, enhancement and day-to-day management and support of the company’s Telephony system on the Genesys Cloud Platform. The incumbent is responsible for the design, development, implementation, and support of limited code aspects of the phone system including call routing, virtual agents, chat, and voice BOTS, IVR, phone queues and reporting. They partner with the technology teams and the business to ensure an optimal Telephony environment.
***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***
Essential Functions:
The ideal candidate will have the following:
Why Continental Finance?
Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
#LI-HYBRID
Full Time
$81k-102k (estimate)
09/08/2024
11/07/2024
continentalfinance.net
WILMINGTON, DE
25 - 50
2005
STEVE MCSORLEY
$5M - $10M
Continental Finance is one of America's leading marketers and servicers of credit cards.