Position: Community Manager for Mount Ridge Apartments in Catonsville, MD.

Role Overview

As the Community Manager you will manage the apartment community to increase profitability through day-to-day operational and financial management as well as overall resident satisfaction. This property contains 266 units and the team is comprised of 2 Leasing Specialists, a Service Manager and 2 Service Technicians.

Most Important Responsibilities

• Maintains the revenue, expenses, physical and economical occupancy in accordance to the budget and projections.
• Respond to any potential housing violations and liability concerns with regard to the property.
• Manages property inspections in accordance with CRC requirements.
• Successfully manage renewals for resident retention goals.
• Assist with coaching and developing all team members.
• Reporting on weekly traffic trends to capture reasons for leasing and any objections, which will result in regular pricing recommendations.
• Manage outreach marketing efforts throughout the year to assist in traffic generation and building relationships in the community.
• Delinquency management.
• Ensure make readies are complete, so we continue to deliver a quality product in a timely fashion.
• Strong organizational, multi-tasking and problem-solving skills.
• Overseeing large capital projects and communicating between multiple departments.

Most Important Qualifications

• 1 year of Community Manager exp preferred, including financial reporting and delinquency management.
• 5 years of industry experience.
• Ability to work some Saturdays when/if necessary.
• Demonstrated ability to train and coach team members.
• NALP or CAM certification a plus!
• Ability to effectively write reports and business correspondence
• Demonstrated ability to independently handle resident issues.
• Organization skills, strong follow up, attention to detail and ability to multitask.

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