Seeking a Service Technician!

Continental Siding Has Been in the Kansas City Area Since 1982

About Continental Siding:

Continental Siding was founded in 1982 by Jerry O’Neal. After working in the industry for a company that didn’t deliver the quality people deserved, he set out to serve homeowners with the highest quality products, a revolutionary installation method, and all at a price tag homeowners could afford. Today, we have multiple locations spread across Missouri and Kansas and are more driven than ever to help people find pride in their home through a suite of exterior home products and services.

Read more about Continental Siding - www.continentalsiding.com.

Our Mission and Purpose:

Helping more people love their home. We care about people and want to help them make a confident purchase, have pride in their homes, and have peace of mind for the future.

Continental Siding is looking for a highly motivated individual seeking a long-term career, with the market's top home improvement company.

Job Summary: The Service Technician/Installation Trainer is responsible for providing technical repair and service work either in the facility or the field. The Service Technician/Installation Trainer will assist customers with questions and provide repair services. The Service Technician/Installation Trainer will train new service technicians and installation crews by showing them how to install siding and provide excellent customer service.

Salary: $40,000.00 per year, plus bonus plan

Schedule: 8-hour shift, Monday-Friday, 7 am - 4 pm or until job duties are completed

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Duties & Responsibilities:

• Trouble-shooting repair needs that are difficult to identify
• Explain complex installation, diagnostic, and repair issues to a non-technical audience
• Repair damaged siding, windows, and doors in the customer’s residence
• Respond to service requests and repairs promptly
• Facilitate training for newly hired and existing Service Technicians and Installation Crews by providing specific procedures and quality standards
• Delivers and facilitates structured training and development programs and initiatives supporting the company's service initiatives
• Provides continual coaching by providing on-the-spot feedback based on service observations and performance gaps
• Update and develop training material to meet the needs of the service and installation department. Evaluate phone, email, chat, and service quality using Continental Siding’s standards and guidelines

• Education and Qualifications:

High school diploma/GED

• 2 to 3 years of experience as a service technician
• 2 years of experience as a trainer, training specialist or related position
• Strong working knowledge of equipment and tools used in the windows and siding industry
• Ability to diagnose and solve problems based on the customers’ non-technical descriptions
• Excellent customer service and communication skills
• Able to multitask, prioritize, and manage time efficiently
• Ability to work independently with limited supervision
• Clean driving record and reliable transportation

Experience:

• Siding: 1 year (Required)
• Service technician experience: 2 years (Required)

License/Certification: Driver's License (Required)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to sit, reach, stoop, kneel, crouch, crawl, hear, talk, lift, and or maneuver up to 50 pounds, type, and write. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Disclaimer: This job description is not designed to cover or contain a comprehensive list of duties, qualifications, physical demands, and activities of the employee. All items may change, new ones may be added, or the scope of the job may change as necessitated by business demands.

EEO Statement: Continental Siding is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.