17 Customer care coordinator Jobs in Jackson, MS
Continuum Global Solutions is Hiring a Customer care coordinator Near Jackson, MS
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results.
We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact.
Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.
BE PASSIONATE with your impressive communication skills, empathy, and care for each person you speak with? Can you BE ONE.
HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION ?
JOIN OUR TEAM TODAY!
We are hiring Project-Based Customer Service Healthcare Prescription Benefits Specialist who will support US based customer’s prescription benefits questions and concerns regarding their claims, deductibles, coverage and more.
You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
RESPONSIBILITIES :
- Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
- Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination.
- Handle prescription refills, order status updates, and tracking.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer’s healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
WORK AT HOME REQUIREMENTS :
- High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular / Wireless carrier hotspot or internet services)
- Must have a hard-wired internet connection via ethernet cable to modem / router that you own / are responsible for. (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc.
to use on your network)
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise canceling microphone.
ADDITIONAL REQUIREMENTS :
- 18 years old & high school diploma / GED
- Entry-level position with a minimum of 6 months customer service experience
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs (Includes evenings and weekends)
- Willing to submit a drug test and background check.
BENEFITS & PERKS :
- $14-$15 per hour overtime during peak needs
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management.
Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals.
More information can be found at www.continuumgbl.com .
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military / veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO);
Employee Polygraph Protection Act (EPPA) .
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.
In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.
Security@continuumgbl.com .
Last updated : 2024-06-18
Job Summary
Full Time
Specialty Trade in Construction
$36k-45k (estimate)
06/20/2024
09/19/2024
continuumgbl.com
DALLAS, TX
7,500 - 15,000
2018
Private
HORACIO CERDA
$50M - $200M
Specialty Trade in Construction
Related Companies
About Continuum Global Solutions
Continuum is an omnichannel contact center platform that offers inbound and outbound services for businesses.
The job skills required for Customer care coordinator include Customer Service, Call Center, Communication Skills, Customer Care, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care coordinator positions, which can be used as a reference in future career path planning. As a Customer care coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care coordinator. You can explore the career advancement for a Customer care coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.
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