RESPONSIBILITIES

• Actively listen to customers to understand concerns
• Upsell products and features while emphasizing benefits
• Ability to demonstrate excellent soft skills to provide the best customer service experience for our customers
• Provide information about their current plans & products
• Identify & position new solutions that align with their needs
• Navigate through multiple computer applications with speed & accuracy

REQUIREMENTS :

• High speed internet with at least 10 MBPS download speed (no satellite)
• A USB wired headset with noise canceling microphone
• 18 years & high school diploma / GED
• Quiet, Secured Workspace
• At Least 1 year of customer service experience
• Professional positive attitude & courteous telephone etiquette
• Experience using a computer in a work or non-work setting
• Must be able to thrive in a highly structured environment
• Schedule with open availability (evenings / weekends required)

BENEFITS & PERKS :

• $14 per hour base pay
• Access up to 50% of your pay immediately after your shift
• Health insurance (medical, dental, vision) & other benefits
• Paid, virtual training
• Opportunity to grow quickly into a trainer or supervisor

Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance.

Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon.

New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

Last updated : 2024-06-14