359 Customer Service Representative (Remote) Jobs in Atlanta, GA
Contractor In Charge is Hiring a Remote Customer Service Representative (Remote)
Who We AreOur mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
Location: Remote
What We Offer:
- Competitive salary - starting at $17/hour
- Medical Benefits -available after 90 days!
- Retirement Savings Plan
- Vacation Pay
- Paid training
- Incentive programs
- Advancement Opportunities
- Answer all incoming calls, as the initial point of contact
- Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
- Conduct service-related, follow-up calls to check in on past customers and assess their current needs
- Help the field team by taking detailed notes from customer calls and entering them into our system
- Contribute to our company’s culture by being upbeat and hard-working
- High School Diploma/GED is required
- Self-starter, reliable, flexibility with hours
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Courteous, professional manner, strong customer service skills
- Computer literacy and strong typing skills (30 WPM),experience with Microsoft Office
- Excellent multitasking and follow-up skills, with high attention to detail
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required
- This entry-level work-from-home job works a flexible schedule depending on business needs
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Job Summary
Full Time
$37k-47k (estimate)
06/09/2024
07/06/2024
contractorincharge.com
Sun City Center, FL
<25
Related Companies
The job skills required for Customer Service Representative (Remote) include Customer Service, Scheduling, Microsoft Office, Written Communication, Flexibility, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Remote) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Remote), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Remote). You can explore the career advancement for a Customer Service Representative (Remote) below and select your interested title to get hiring information.
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