Job Details

Description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our amazing culture.

In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and small projects business.

As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com / careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with Our Training and Your Experience

Respond to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis;

diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems.

Identify and resolve problems for all types of service calls including emergency calls; analyze repair requirements and provide customer with appropriate solutions;

complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

May require originality and ingenuity in some situations.

• Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Act as our customer’s best service provider at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and / or database management and manipulation.

May install, configure, and support a variety of network systems and equipment for assigned projects.

Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.

Use advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

• Provide technical support to end users and field labor when applicable. Transfer knowledge and expertise to other Specialists.
• Use technical knowledge, skills and experience, act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Provide performance feedback to management.

• Keep up to date and informed on all company products, services and policies.
• Present a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
• Perform other duties and responsibilities as requested or required

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Advanced technical skills and experience related to fire alarm systems, and / or electronic security systems.
• Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
• Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Strong verbal, written and interpersonal communication skills.
• Strong organizational skills and the ability to handle multiple service needs simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
• To be a self-starter and work well with minimal supervision.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues :

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more

Requirements :

Minimum Experience : 5-7 years relevant

• Must have valid driver's license with a clean driving record
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required
• Industry experience in one or more of the following : electronic security, fire alarm & life safety, building automation or IT industry experience

Preferred Experience : (but not required) :

Certifications : Genetec or AMAG

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergintto learn more about the company and the exciting opportunities available.

Last updated : 2024-06-25