11 Customer Support Advisor Jobs in Fort Lauderdale, FL
Convey Health Solutions is Hiring a Customer Support Advisor Near Fort Lauderdale, FL
Job DescriptionThe Customer Support Advisor will provide first line application support to Miramar: agent support requiring assistance completing on-line licensing registration and certification including resolving issues with navigating the software and answering questions.
Key Duties And Responsibilities
- Provides first line application support to product users experiencing challenges and requiring assistance to navigate and complete on-line licensing requirements, registration, and certification
- Collects detailed information and asks effective questions to understand customer requests in order to diagnose and determine method of resolution
- Effectively uses all job aids and tools available to ensure all customer requests are resolved effectively and efficiently
- Diagnoses and resolves end users’ application issues, prevents problem escalation and provides solution tracking
- Perform other related duties as assigned
- Responsible for meeting individual performance metrics to include but not limited to: Adherence to Schedule, High Quality Performance, First Call Resolution, Dependability and Good Attendance, Productive Time in Queue, and Efficient Call Handling Time.
Job Summary
Full Time
Ancillary Healthcare
$39k-49k (estimate)
06/18/2024
07/12/2024
conveyhealthsolutions.com
MIRAMAR, FL
1,000 - 3,000
2001
Public
$50M - $200M
Ancillary Healthcare
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About Convey Health Solutions
Convey is a provider of enrollment processing, billing, product management, outsourcing and consulting services for healthcare organizations.
The job skills required for Customer Support Advisor include Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Advisor positions, which can be used as a reference in future career path planning. As a Customer Support Advisor, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Advisor. You can explore the career advancement for a Customer Support Advisor below and select your interested title to get hiring information.
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